Get Help With Your ELO Guest-Facing Display

For a step-by-step guide on setting up your Elo Guest-Facing Display, check out this Toast Central article, Get Started with Your Guest-Facing Display.
 

In this Article:

• Guest-Facing Display mode is not working
• The Guest-Facing Display is mirroring the primary display on my terminal
• My Guest-Facing Display won't turn on
• My screen is unresponsive
• My Guest-Facing Display is mirroring the screen on my terminal. If I'm using the Guest-Facing Display, I can touch the buttons on the screen
• I can't use my card reader when the Guest-Facing Display screen is plugged in
• The terminal and Guest-Facing Display state "Waiting For Guest"
• I want to remove the contactless payments messaging on my Guest-Facing Display screen

Guest-Facing Display mode isn't working

If Guest-Facing Display mode isn't working, or your screen isn't displaying any content, it may be due to either Toast Web settings or loose connections to your device.

In Toast Web, navigate to Payments > Checks & receipt setup > Guest display. Confirm that Screens Enabled is checked for the Guest Facing Display Screens setting. Then, check that both the HDMI and USB cables are connected to the ELO terminal using the tips below. 

• If the HMDI cable is connected, you'll see an image and/or content on the screen, just like if you connect your computer to a TV or projector. 
• If the USB cable is connected, you'll be able to touch and control the content on the screen. 

In total, you should have three cords plugged into your Guest-Facing Display: a power cord, a micro HDMI cord, and a USB cable. Once you've confirmed your connections are secure, power cycle the device (turn it off and then back on again) using the power cable. 

If you continue having issues and your Guest-Facing Display isn't displaying any content, please contact Customer Care. 
 

The Guest-Facing Display is mirroring the primary display on my terminal

The Guest-Facing Display should show menu items as you ring them in. If there's no picture or it mirrors the screen on your terminal, check that the cables are correctly and securely plugged in. Try the following steps if that doesn't work. 

• Close and re-open the Toast app
• Reboot your ELO terminal by turning off and on using the power cable
   

My Guest-Facing Display won't turn on

Make sure the power cable is plugged in to the device. It's possible you forgot to take that step when you first set up your Guest-Facing Display. 
 

My screen is unresponsive

It's most likely your terminal is frozen and needs to be power cycled: 

1. Locate the power button on the bottom righthand side of the terminal. 
2. Hold the power button down (approximately 10-15 seconds).
3. Select Power Off.
4. Select Ok. 

If the terminal is still not functioning after the power cycle, then unplug the power cord to the tablet for 5-10 minutes. This will cause the terminal to hard reset. 
 

My Guest-Facing Display is mirroring the screen on my terminal. If I'm using the Guest-Facing Display, I can touch the buttons on the screen. 

1. Quit and relaunch the Toast app on y our terminal.
2. Check the Elo firmware version. Start by navigating to the Application page on the terminal. 
3. Select the Settings (gear) icon. 
4. Scroll to the System section and select About. 
5. Find your firmware version number labeled as Build Number on this page. 
6. Make sure this number matches the current Elo firmware version number. For an Elo V1, check that the Build Number says 1.19 or higher. For an Elo V2, the Build Number should be 3.25 or higher. 
7. If your firmware version number doesn't match the current number, contact Toast Customer Care. 

I can't use my card reader when the Guest-Facing Display screen is plugged in

1. Unplug your card reader. 
2. Unplug the USB cable to your Guest-Facing Display device. The USB cable is green. You'll still be able to see the content on the second screen, just not control touch on the second screen. 
3. Plug in your card reader and run a test transaction. 
4. Plug in the green USB cable for the Guest-Facing Display. 

Your card reader and Guest-Facing Display should both be functional now!
 

The terminal and Guest-Facing Display state "Waiting For Guest"

This message indicates that force mirroring is turned on, which can be turned off by following these steps:

1. On your Toast app main menu, navigate to Setup > Device Setup.
2. Look for Force mirroring of device on the second screen.
3. Toggle the setting Off.

I want to remove the Contactless Payments messaging on my Guest-Facing Display screen.

To remove Contactless Payments messaging from your Guest-Facing Display screen contact David Li at .

to download a printable version of the troubleshooting guide.