Last updated: Apr 8, 2026, 10:17 AM
Access and navigate to Device Hub in Toast Web to manage device status, enable and view connections, and troubleshoot.
| You must have the Sales Reporting 4.1 permission to access and use Device Hub in Toast Web. For more information on permissions, see the Permissions Reference Guide. |
Device Hub is a centralized hardware (terminals, handhelds, and printers) overview that helps manage device status and serial number, enables connection, and provides alerts for visibility and troubleshooting.
Log in to Toast Web and navigate to Device hub on the left-hand navigation rail. Your Device Hub will list the following columns by default:
You can also navigate to Device Hub through Support Center. To learn more about Support Center, see Get Started With Support Center.
Additionally, you can add more columns by selecting Columns. You can add the following columns of data:
Note: Viewing these additional columns may require scrolling horizontally.
Within Device Hub, you can filter by Device type:
Or, filter by Device status, allowing you to filter by Online or Offline.
Devices can also be searched by entering the device name or serial number within the Find Device search field.
Note: After a device is offline for over two days, it will be shown as Inactive. Device Hub will only display devices seen in the last 30 days. If devices have not been used for over 30 days, they will not display.
In Device Hub, you can select any device, and it will navigate you to the device details page. Here you will find:
| Device Hub - Terminals & Handhelds | Contents |
|---|---|
| Current issues | Status, Alerts, and Issue details |
| Connection information | Enabled connections |
| Device information | Includes name, model, serial number, device ID, primary mode, auto-fire device static, and PCI compliance |
| Version | Software details |
Along with the information above, Device Hub will display additional details for printers, including:
| Device Hub - Printers | Contents |
|---|---|
| Current issues | Documents any previous problems with the selected printer |
| Connection details | Compare on-device information and the information in your Toast Web printer setup |
| Prep station set up | Displays assigned prep stations |
| Device information | Device name, device model, and serial number |
| Version | Software version |
Device Management features are available through Test Kitchen, such as Multi-location summary, and Lock Task:
For more information on Test Kitchen, check out Beta Testing and Feedback With Toast Test Kitchen.
If you need additional support in the Device Hub, select the blue Toast icon in the Get Help column, or you can select the Start chat button in the Device details page. Information from the selected device will automatically be provided to initiate the chat.
If a device does not contact Toast’s servers for over six minutes, we will mark the device as Offline. If the device does not contact Toast’s servers for two days or more, it will be marked as Inactive.