Last updated: Jun 16, 2026, 2:21 PM
Access and navigate to Device Hub in Toast Web to manage device status, enable and view connections, and troubleshoot.
Device Hub is a centralized view in Toast Web for managing the status, connections, alerts, and serial numbers of every terminal, handheld, and printer at your restaurant. Use Device Hub to confirm devices are online, find a serial number, troubleshoot a device that is offline or not appearing, and manage device subscriptions.
Device Hub is a single page in Toast Web that lists every terminal, handheld, and printer at your restaurant, along with each one's online or offline status, serial number, last seen time, IP address, and any active alerts. It is the fastest place to confirm a device is online, find a device's serial number for troubleshooting, see which devices are inactive, and start a chat with Customer Care about a specific device. Device Hub is part of Support Center in Toast Web.
You must have the Sales Reporting 4.1 permission to access and use Device Hub in Toast Web. To manage device licensing from Device Hub, you also need the Financial Accounts 8.1 permission to remove a subscription and the Toast Shop Purchases 8.5 permission to purchase a subscription.
For more information on permissions, see the Permissions Reference Guide.
Log in to Toast Web and select Device Hub on the left-hand navigation rail.
You can also navigate to Device Hub through Support Center. To learn more about Support Center, see Get Started With Support Center.
When you open Device Hub, a table appears listing the devices at your restaurant. Each row represents one device.
Your Device Hub lists the following columns by default:
You can add more columns by selecting Columns. The following columns of data are available to add:
Note: Viewing these additional columns may require scrolling horizontally.
Within Device Hub, you can filter the list by Device type:
You can also filter by Device status, selecting Online or Offline.
To find a specific device, enter the device name or serial number in the Find Device search field.
A device's status reflects the last time it contacted Toast's servers:
The Toast Web version of Device Hub shows all of your devices, including devices that have been inactive for more than 30 days. The Toast Now version of Device Hub shows only devices seen in the last 30 days, so a device that has been inactive for more than 30 days no longer appears there.
Selecting any device in Device Hub navigates you to that device's details page. The information shown depends on the device type.
For terminals and handhelds, the device details page shows:
| Section | Contents |
| Current Issues | Status, alerts, and issue details |
| Connection Information | Enabled connections |
| Device Information | Name, model, serial number, device ID, primary mode, auto-fire device status, and PCI compliance |
| Version | Software details |
For printers, the device details page shows the same sections as terminals and handhelds, plus printer-specific details:
| Section | Contents |
| Current Issues | Documents any previous problems with the selected printer |
| Connection Details | Compares on-device information against the information in your Toast Web printer setup |
| Prep Station Set Up | Displays assigned prep stations |
| Device Information | Device name, device model, and serial number |
| Version | Software version |
A common situation is when a newly connected device—most often a printer—does not appear in Device Hub. A device appears in Device Hub only after it has successfully connected to your network and contacted Toast's servers, so a device that has never connected, or that is having a network or setup issue, will not be listed.
If a new or existing printer is not showing in Device Hub, see Printer Setup Overview for setup checks, and Get Help: My Printer Isn't Working for printer troubleshooting steps. For network connection issues, see Get Help With Printers Going Offline.
If a handheld, terminal, or other device is not appearing after setup, confirm the device is powered on and connected to the same network as your other Toast devices, then wait several minutes for it to register. If it still does not appear, contact Customer Care.
If you’d like to see how long a device’s subscription remains, see Device Status: Online, Offline, and Inactive in Device Hub.
| The following information in this section, as well as "Purchase a Subscription for a Device," and "Transfer a Subscription to Another Device," only applies if your devices are enrolled in device licensing and if you see licensed devices in your Device Hub. |
You can also manage device subscriptions directly in Device Hub. If a device's subscription has expired, it is linked in a pink banner at the top of the page. You can also find affected devices in the Device software subscription column, where they are marked with a pink REQUIRED button.
If you don't see the Device software subscription column, select the [gear icon] Columns and check Device software subscription to make it visible. If you don't see this option, contact Customer Care.
In the Device software subscription column, select Purchase for the device you want to license and follow the instructions.
If you'd rather move an existing subscription from one device to another:
To cancel a subscription for a device you no longer use, or to view device licensing status, see the Device Licensing FAQ. The Device Licensing FAQ explains what happens when a device becomes unlicensed and the 14-day grace period before an unlicensed device locks.
If you need additional support, you can start a chat with Customer Care directly from Device Hub. Two paths are available:
When you start a chat from Device Hub, information about the selected device is automatically attached to the chat so Customer Care has the context to help you faster.
If a device does not contact Toast's servers for more than six minutes, Device Hub marks it as Offline. If the device does not contact Toast's servers for two days or more, it is marked as Inactive. For how long a device remains listed in Device Hub, see Device Status: Online, Offline, and Inactive.
For how long a device remains listed in Device Hub, see Device Status: Online, Offline, and Inactive. If you want to cancel the subscription for a device you no longer use, see Device Licensing FAQ for steps to manage your device subscriptions.
A printer must successfully connect to your network and contact Toast's servers before it appears in Device Hub. If a new printer is not showing, see Get Help: My Printer Isn't Working for printer troubleshooting steps and Printer Setup Overview for setup checks.
Device Hub is in the left-hand navigation rail in Toast Web. Log in to Toast Web and select Device Hub. You can also navigate to Device Hub through Support Center.
There is no way to export Device Hub data.