Get Help: Stix 3700 Media Player Offline

Last updated: May 5, 2026, 4:16 PM

Question

How do I troubleshoot my Stix 3700 media player that shows an offline status?

Answer

If your Stix 3700 media player shows a red checkbox in the Navori/Engage platform, it means the device is offline. Follow these steps to get your content back on screen.

Samsung Tizen Offline 

 

  1. Check the link light by locating the Ethernet port on the Stix 3700.
  2. If you do not see a flickering light, reseat the cable. Unplug and firmly replug the Ethernet cable at both the player and the network switch.
  3. Next, if there is still no light after reseating, try using a new Ethernet cable.

 

If the link light is on but the player remains offline, please reach out to Delphi Technical Support for further assistance.

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