Get Help With Bonus Gift Card Promotions

Last updated: Oct 15, 2026, 10:37 AM

Answers to common questions about Buy X, Get Y bonus gift card promotions, including eligibility, minimum spend, and missing bonus gift cards.

Buy X, Get Y bonus gift card promotions are currently in limited release with select customers. Check back soon for updates!

 

In this Article:

 

Frequently Asked Questions

Can I run a bonus gift card promotion in-store?

Bonus gift card promotions run online only, in your Toast eGift Card shop. Gift cards sold in-store on the Toast POS don't earn a bonus gift card.

 

Also asked as:

  • Does the bonus gift card work for POS gift card sales?

 

Can I run a bonus gift card promotion on my Toast Website or branded app?

Bonus gift card promotions run only in your Toast eGift Card shop. They don't run in gift card shops embedded in Toast Websites or in branded app gift card flows.

 

Do I need a separate promotion for each location?

You need one promotion for each eGift Card shop. If all your locations share one eGift Card shop link, one promotion covers them. Guests can redeem bonus gift cards at any location in your gift card group.

 

Also asked as:

  • Can one campaign apply to all my locations?

 

How is minimum spend calculated when a guest buys more than one gift card?

Minimum spend is based on the total gift card value in a single cart. For example, two $50 gift cards in one cart count as one $100 purchase, not two $50 purchases. Guests receive one bonus gift card per transaction, for the highest tier they qualify for.

 

How is minimum spend calculated when a discount is applied?

Minimum spend is calculated on the cart subtotal after discounts. A guest who uses a gift card promo code must still meet the minimum spend after the discount to earn a bonus gift card.

 

What's the highest minimum spend I can set?

The highest minimum spend you can set is $500. This matches the maximum eGift card purchase amount in the eGift Card shop.

 

Can I customize the bonus gift card or its email?

Bonus gift cards and bonus gift card emails can't be customized at this time.

 

What should I do if a guest didn't receive their bonus gift card?

A guest who didn't receive their bonus gift card should first check their spam folder. The email comes from no-reply@toasttab.com with the subject line "Your free gift card to [Restaurant Name]."

 

If the guest still can't find it:

  1. Ask the guest for the email address they used for their eGift card receipt.
  2. Use Toast IQ to find gift cards issued to that email address.
  3. Share the bonus gift card number and PIN with the guest.

You can also find a bonus gift card by check ID in Toast Web > Marketing > Offers > Track & manage. If you can't find a bonus gift card for a qualifying purchase, contact Toast Customer Care.

 

Also asked as:

  • Why didn't my guest get their free gift card?

 

How do guests use their bonus gift card?

Guests use a bonus gift card the same way as any other Toast gift card. They can redeem it in person at your location, or online if you use Toast Online Ordering.

 

What's the difference between a bonus gift card and a bonus voucher?

A bonus gift card is a real gift card with its own number, PIN, and balance, and it counts toward your gift card liability. A bonus voucher is a single-use promo code that starts with GIFT_SAVE and is entered in the promo code field at checkout. Bonus vouchers come from a different promotion type. To learn more, see Set Up and Manage “Buy X, Get Y” Gift Card Promotions.

 

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