Get Help With Clocking In

What are all the reasons an employee would not be able to clock in and how do I resolve them?

Clock-in problems in Toast typically arise due to issues with employee profiles or errors in synchronization. Read these common issues and their solutions below:

• Reactivate or restore an archived employee
  • If a dormant employee cannot clock in after being reactivated, their profile might be archived in Toast Web. However, if you also use Toast Payroll, be sure to follow the steps in Toast Payroll: Rehire Guide instead of following these steps.
  • In Toast Web, navigate to Team > Employees and select the Archived tab.
  • Search for the employee by using the search bar.
  • Select the box with an up arrow to unarchive their profile. Learn more about unarchiving employees in Add and Manage Employees in Toast Web.
• Employee accepts an invitation to Toast Web
  • Employee profiles can be created with an invite to access Toast Web or an employee profile can be invited to create an account in Toast Web. These employees must finish the invitation before their allowed to clock in.
  • In either case, locate the Activate your Toast account email and select Set up your account.
  • Complete the Password and POS access code fields before selecting Save.
  • The employee can clock in now.
• Invalid clock-in attempt error
  • If an employee gets this error while clocking in, a manager who has device access should log in, navigate to the three dots in the upper-right corner, and select Device Status > Queues to clear any issues.
  • Now select Switch user, select the three dots again.

  Critical disclaimer: Before resyncing, confirm the device has no pending card payments, red checks, or other unsynced data. Resyncing while data is still pending or unsynced can cause permanent data loss. If you're not sure it's safe to proceed, contact Toast Customer Care before resyncing.

  • Choose Resync All Data.
  • The employee should attempt to clock in again.
• Clocking in on an Auto-fire or Kitchen (KDS) device
  • These devices can have trouble syncing an employee's schedule from the cloud. If the schedule never downloads, the employee will be asked for manager approval when clocking in, even if they're on time.
  • If possible, have the employee clock in on a different device instead.

If these steps do not resolve your issue, contact Toast Customer Care for further troubleshooting.