Last updated: Jan 22, 2026, 11:40 AM
The Zebra MP7000 Grocery Scanner Scale is a device sold by Truno that can function in tandem with your Toast POS. Check out some troubleshooting scenarios below if you encounter the following issues.
Residual food, crumbs, and spills from use may interfere with the scale's weight measurement. Wipe clean your scale platter. If the scale is still reading with a different weight, wait for a short downtime in sales and then push the zero Tare weight button to clear, and double-check the surface is clean.
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Note: By default, the scanner cannot read white barcodes on black backgrounds. If possible, invert the colors on the barcodes in order for the scanner to properly read them.
If you don't hear any sound when an item is scanned, try turning up the volume on the scanner. It might be set to its lowest setting!
If no 0s appear on the scale when it's not in use, .