Get Help With the Toast Printing Hub

Before contacting Toast Support, try these quick troubleshooting steps in this article if you are having issues with your Toast Printing Hub (TP300).

On your printer, you will find several LEDs that provide important information about the device's status. An LED color guide is on the back cover of your printer to help interpret the meaning of each light.

In this Article:

Troubleshooting Video
Device Power
Printer Offline
No/Duplicate/Wrong Printing
Hardware troubleshooting
Accessory troubleshooting
Diagnostic Print
Additional Resources

Toast Printing Hub Troubleshooting Video

Troubleshooting your Toast Printing Hub video overview.

Printing Hub Has No Power

Start by confirming that your device is receiving power. To do this, check the power LED on the front of the printer.

If the LED is Green, the printer is receiving power and turned on.
If the power LED is orange, the printer is powered off. Hold the power button to turn the printer on.
If the LED is off, the printer isn’t receiving power.

What to do next:

Ensure that the power adapter is securely connected to both the printer and a working outlet.
To do this, open the back cover of the printer and unplug the cable. Then reconnect it, ensuring the connection is secure and the cable is not damaged.
If the device still doesn’t power on, try a different outlet or a known working power adapter.

Printing Hub Is Offline or Not Printing

If your Printing Hub isn’t showing any errors but still isn’t printing or appears offline, it may mean your POS is having trouble communicating with it. The Printing Hub can be connected via network or USB.

When connected to a network, the printer can receive print jobs from any device on that network.
- When connected only by USB, it can only print from the device to which it’s plugged

Common symptoms: Printer offline, printer won’t print, printer LED orange or blinking, can’t add printer to the POS.

Printing Hub Offline – Device Troubleshooting

If your Toast Printing Hub (TP300) is connected to the network and it isn’t printing or shows as offline, start by checking the Network LED on the front of the printer.

A solid green light means the printer is connected to a healthy network.
- Printer is online and should be observed on your POS if on the correct network.
A solid orange light indicates the printer is connected locally, but the internet or the ISP connection may be down.
- If the light on your printer is orange, start by checking the Ethernet cable connection. Make sure the cable is fully inserted into the Ethernet In port on the back of the printer, not the Ethernet Out port.
- Unplug and reconnect the cable to ensure it is securely connected, and inspect the cable for visible damage
- If light remains orange, investigate your router and ISP to ensure they’re connected to the internet
A flashing orange light means the printer isn’t communicating properly with the router.
- Trace your cables to your router and make sure it’s online. Make sure to investigate any switches in between your printer and router as well as cables can become unplugged
If there’s no light, the printer doesn’t detect an Ethernet connection.
- Check your network cable going to the printer. Ensure the network cable is plugged into the Ethernet port of the printer.

Printing Hub Offline – USB Troubleshooting

If your Toast Printing Hub (TP300) is connected ONLY through USB and it isn’t printing or shows as offline, start by checking the Terminal LED on the front of the printer.

Recall, if the printer connection is only over USB and there is no network connection, the printer will only receive print jobs from the connected terminal device.

A solid green light means the POS device has an active USB connection and can send print jobs.
A solid orange light means the printer is receiving power from the POS device, but not USB data.
If the Terminal LED is off, the POS device is not detected.

What to do next:

If the light is orange or off, we’ll check the USB cable connection.
Make sure the USB cable is securely connected at both ends and that it’s plugged into the Terminal port on the back of the printer.
Unplug and reconnect the cable to ensure it is securely connected, and inspect the cable for any visible damage.
After checking your connections, check the Terminal LED again. If it turns green, the printer is connected and ready.
If the light is still orange or off, restart both the printer and the POS by unplugging the power cable, waiting a few seconds, and plugging them back in.

Printing Hub Offline – POS Printer Setup Troubleshooting

If your printer’s network connection looks good based on the above checks, let’s check the printer status on your POS device.

In the POS, navigate to Printer Setup. Select Check Status to refresh the printer state
If the printer shows as Connected, it is connected and ready to print.
- Check Device Setup > Receipt Printer to make sure you have the correct receipt printer selected
If it shows as Disconnected, the POS cannot communicate with the printer.
- For network printing, confirm that both the printer and the POS are connected to the same network
- For USB printing, confirm that the POS detects the USB connection - check the terminal icon LED on the printer device
If the printer still appears offline, restart both the printer and the POS to refresh the connection.
Finally, turn the printer off, then back on, to print the Startup Status Slip.
- On the slip, confirm that the:
  - Serial number matches the configuration in POS Printer Setup
  - IP address matches the IP scheme for the network setup your POS is connected to
If the printer still doesn’t appear online after these steps, contact Toast Support for additional troubleshooting

Printing Hub Not Printing, Duplicate Printing, or Wrong Items Printing

If you’ve confirmed that the printer is online and it still won’t print, prints duplicates, or prints the wrong tickets/receipts, this is likely a configuration issue.

Where to check settings:

If your device is not printing receipts:
- On your POS, navigate to Device Setup > Receipt Printer and make sure your TP300 printing hub is selected.
- On POS, navigate to Device Setup > Non printing prep stations and confirm that prep stations are deselected
If your device is printing duplicates:
- In Toast Web, check your Menu Manager, Prep Station, and/or Advanced Properties pages to ensure that menu items are routed correctly to this device.
- Note that unintended duplicate prints can take place when “Always Print” and “Send to Expo” are selected unintentionally
- For duplicates related to Takeout and Delivery receipts, visit Toast Web and navigate to Takeout & delivery > Availability > Takeout/delivery > Receipt Printing to confirm intended receipt settings. Be sure to save and publish any changes.

Printing Hub Hardware Troubleshooting

Common symptoms: Printer jammed, Printer not printing.

The Toast printing hub includes an error LED on the front panel. If you suspect your printer has a hardware issue, that error LED should be blinking red. For additional hardware diagnostics, press the power button twice in quick succession for an Advanced Diagnostics Report.

If it is the case that there is a hardware issue, attempt the following fixes

Check for paper jams
Check that the paper roll is oriented correctly
Ensure that the glossy side is facing toward the status LED lights.
Verify that the cables are plugged in correctly.
Power cycle the printer by holding the orange power button until the Power LED turns Orange. Turn the printer back on by holding the Power button until the Power LED turns Green.
If none of the above work, contact Toast Support

Printing Hub Accessory Troubleshooting

Common symptoms include the scanner, scale, and card reader not functioning properly. The Toast printer supports several accessories, including scanners, weighing scales, cash drawers, and card readers. If your accessories are not functioning as expected, try the following:

Investigate the terminal icon LED on the printer
- If the terminal icon LED on the printer is green, then the printer is communicating with the terminal as expected
Check your accessory connections to the printer. Confirm the connection and reseat the cables
If you have a Flex 3 Guest Display, you can plug your accessory into the USB-A port there to test whether it’s printer-related or not
If the terminal icon LED on the printer is orange, your terminal is OFF, or your printer is not communicating over USB with your terminal
Power cycle the printer by holding the orange power button until the Power LED turns Orange. Turn the printer back on by holding the Power button until the Power LED turns Green.
Confirm printer connection to the terminal. Research the USB Power Plus cable connecting the printer and the terminal on both ends
For advanced diagnostics on the printer, double-press the orange power button.

If your cash drawer is not opening, try the following:

On your POS, under Printer Setup, ensure that your Toast Printing Hub is configured to expect a cash drawer. Select your printer under Printer Setup and make sure the cash drawer is selected
On your POS under Device Setup > Receipt printer, make sure you have a receipt printer selected. The receipt printer must be selected for the associated cash drawer to open
If the cash drawer still won’t open, check the RJ11 connection to your printer and reseat it. Then, power cycle the printer.
If none of the above work, contact Toast Support.

Printing Hub Needs Diagnostics for Troubleshooting

Printing Hub Startup Status Report

To print a startup status report, simply turn your printer OFF, then ON. Your printer will print a Startup Status Report with a short list of device information, including device Serial Number, firmware version, connection status, including IP scheme, and connection status to a terminal.

Printing Hub Diagnostic Report

To print a diagnostic report, press the power button two times in rapid succession while the printer is powered on. The report should automatically print. Here, you can find key information about your printer's status, including connection details, errors, and troubleshooting steps.

Printing Hub Advanced Diagnostic Report

Your printer can also print an advanced diagnostic report, providing even more detailed information.

To print:

Turn the printer off.
Then power it back on while holding the gray Feed button.
You can release the button when printing starts.
Then, from the button menu, select Advanced Diagnostics.

We suggest printing a diagnostic report before contacting Toast Support, so our team can provide you with the best support. If you're still having issues with any of the topics mentioned above, please contact Toast Support and print a diagnostic slip to help our team provide you with the best support.

Note: You can scan the QR code on your printer at any time to access up-to-date information about the printing hub and get help with troubleshooting.