Get Help With the Toast Printing Hub

Troubleshoot your Toast Printing Hub (TP300) when it won't power on, isn't printing, prints duplicates, or its accessories aren't working. Use this article before contacting Toast Customer Care.

Important: The Toast Printing Hub (TP300) is designed for the Toast Flex 3 terminal. If you connect a TP300 to a Toast Flex 14 terminal and your terminal won't power on, the USB Power Plus Cable is not able to power a Flex 14 terminal; your Flex 14 needs its own power supply. You can upgrade to a Flex 3 terminal, or you can purchase a Printing Hub Adapter on the Toast Shop. See Toast Flex 3 Hardware Compatibility before continuing.

In this Article:

• Before you begin
• Overview Steps
• Quick Fix
• Toast Printing Hub Troubleshooting Video
• Printing Hub Has No Power
• Terminal Won't Power On After Connecting the Printing Hub
• Printing Hub Is Offline or Not Printing
• Printing Hub Prints Duplicates or Prints to the Wrong Location
• Printing Hub Hardware Issues
• Accessories Connected to the Printing Hub Aren't Working
• Run a Diagnostic Report
• Before You Contact Customer Care
• Related Articles

Before you begin

Applies to: Toast Printing Hub (TP300), Toast POS, Toast Flex 3 terminal, Toast Flex 14 terminal | Permissions needed: 4.5, 6.2, 6.6, 7.1, 7.2, and 7.3 permissions.

What you'll accomplish: Identify the symptom on your Toast Printing Hub (TP300), follow the matching troubleshooting branch, and resolve most issues without contacting Toast Customer Care.

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Overview Steps

Required: physical access to the Toast Printing Hub (TP300), the connected Toast terminal, and Toast Web access for menu routing issues.

For most Toast Printing Hub (TP300) issues, work through these high-level steps first:

1. Check the LEDs on the front of the printer—the back cover has a color guide for each LED.
2. Confirm the power adapter, Ethernet cable, and USB Power Plus Cable are securely seated.
3. On the Toast POS, navigate to Printer Setup and select Check Status to refresh the printer state.
4. Power cycle the printer: hold the orange power button until the Power LED turns orange, then hold the power button again until the Power LED turns green.
5. Print a Startup Status Slip by powering the printer off and back on.

If none of those fix the issue, use the Quick Fix table below or jump to the matching troubleshooting branch.

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Quick Fix

Match your symptom to the row below and try the quick fix first. If it doesn't resolve the issue, jump to the matching detailed section.

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Toast Printing Hub Troubleshooting Video

Watch this short video for a visual overview of Toast Printing Hub (TP300) troubleshooting.

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Printing Hub Has No Power

If your Toast Printing Hub (TP300) appears completely dead, start by checking the Power LED on the front of the printer.

• If the Power LED is green, the printer is receiving power and turned on.
• If the Power LED is orange, the printer is plugged in but powered off. Hold the orange power button to turn the printer on.
• If the Power LED is off, the printer isn't receiving any power.

What to do next:

• Confirm the power adapter is securely connected to both the printer and a working wall outlet.
• Open the back cover of the printer, unplug the power cable, and reconnect it firmly. Inspect the cable for damage.
• If the printer still doesn't power on, try a different outlet or a known working power adapter.

Expected outcome: The Power LED turns green and the printer is on.

If the Power LED is still off after these steps, the printer may have a hardware fault. See Before You Contact Customer Care.

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Terminal Won't Power On After Connecting the Printing Hub

If you installed a new Toast Printing Hub (TP300) and your Toast terminal won't power on, the cause is usually one of the following.

Identify your terminal first. The USB Power Plus Cable that ships with the Printing Hub (TP300) only delivers power to a Toast Flex 3 terminal. It does not power a Toast Flex 14 (Old Gen) terminal. See Toast Flex 3 Hardware Compatibility for the full compatibility matrix.

If your terminal is a Toast Flex 3:

1. Open the base cover on the terminal to access the ports.
2. Unplug the USB Power Plus Cable from the Terminal Power port and from the printer's Terminal port.
3. Plug the cable back in firmly on both ends and tighten the thumb screws.
4. Confirm the Printing Hub Power LED is green.
5. Hold the orange power button on the back of the Flex 3 terminal until the front LED responds.

Expected outcome: The terminal powers on and the Printing Hub's Terminal LED turns green.

If your terminal is a Toast Flex 14 (Old Gen):

• The Printing Hub's USB Power Plus Cable cannot power a Flex 14 terminal. Your Flex 14 needs its own power supply to operate a Printing hub Adapter. To verify what device you are using go to: Identify Your Toast Hardware.
• See Upgrade Old Generation Hardware to Flex 3 Terminal and Printing Hub for the supported Flex 14 + Printing Hub configurations (separate power supply for the terminal, network printing only).
• If you need a separate terminal power supply, or you are unsure how to keep using the Printing Hub with a Flex 14, contact Toast Customer Care. See Before You Contact Customer Care.

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Printing Hub Is Offline or Not Printing

If your Toast Printing Hub (TP300) isn't showing any errors but still isn't printing or appears offline, the POS may be having trouble communicating with the printer. The Printing Hub can be connected by network (Ethernet) or by USB.

• When connected to a network, the printer can receive print jobs from any device on that network.
• When connected only by USB, the printer can only receive print jobs from the device it's plugged into.

Common symptoms: Printer offline, printer won't print, Network LED orange or flashing, can't add printer to the POS.

Check the Network LED (Ethernet Connection)

If your Toast Printing Hub (TP300) is connected to the network and isn't printing or shows as offline, check the Network LED on the front of the printer.

• A solid green Network LED means the printer is connected to a healthy network. The printer is online and should appear on your POS if both devices are on the same network.
• A solid orange Network LED means the printer is connected locally, but the internet or ISP connection may be down. To resolve:
  • Confirm the Ethernet cable is fully inserted into the Ethernet In port on the back of the printer—not the Ethernet Out port.
  • Unplug and reconnect the cable, and inspect it for visible damage.
  • If the Network LED is still orange, investigate your router and ISP to confirm they are connected to the internet.
• A flashing orange Network LED means the printer isn't communicating with the router. Trace cables from the printer to the router. Check any network switches in between, since cables can become unplugged.
• If the Network LED is off, the printer doesn't detect an Ethernet connection. Confirm the network cable is plugged into the Ethernet port on the printer.

Expected outcome: The Network LED turns solid green and the printer appears as Connected in Printer Setup.

Check the Terminal LED (USB Connection)

If your Toast Printing Hub (TP300) is connected only through USB and isn't printing or shows as offline, check the Terminal LED on the front of the printer. With USB-only connection and no network, the printer only receives print jobs from the connected terminal.

• A solid green Terminal LED means the POS device has an active USB connection and can send print jobs.
• A solid orange Terminal LED means the printer is receiving power from the POS device, but not USB data.
• If the Terminal LED is off, the POS device is not detected.

What to do next:

• Confirm the USB Power Plus Cable is securely connected at both ends and is plugged into the Terminal port on the back of the printer.
• Unplug and reconnect the cable, and inspect it for visible damage.
• Check the Terminal LED again. If it turns green, the printer is connected and ready.
• If the Terminal LED is still orange or off, restart both the printer and the POS by unplugging the power cable, waiting a few seconds, and plugging it back in.

Expected outcome: The Terminal LED turns green and the printer can receive print jobs from the connected POS device.

Check Printer Status in POS Printer Setup

If the Printing Hub's network or USB connection looks good but the printer still won't print, check the printer status on your Toast POS device.

1. On the Toast POS, navigate to Printer Setup.
2. Select Check Status to refresh the printer state.
3. If the printer shows as Connected, it is ready to print. Then navigate to Device Setup > Receipt Printer to confirm the correct receipt printer is selected.
4. If the printer shows as Disconnected, the POS cannot communicate with the printer:
   • For network printing, confirm both the printer and the POS are on the same network.
   • For USB printing, confirm the POS detects the USB connection—check the Terminal LED on the printer.
   • Restart both the printer and the POS to refresh the connection.
5. Turn the printer off, then back on, to print the Startup Status Slip. On the slip, confirm:
   • The Serial number matches the configuration in POS Printer Setup.
   • The IP address matches the IP scheme for the network your POS is connected to.

Expected outcome: The printer shows as Connected in Printer Setup and successfully prints a test ticket.

If the printer still appears offline after these steps, see Before You Contact Customer Care.

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Printing Hub Prints Duplicates or Prints to the Wrong Location

If your Toast Printing Hub (TP300) is online but won't print, prints duplicates, or prints tickets to the wrong place, the cause is usually a configuration issue rather than a hardware issue.

If your device is not printing receipts:

• On the Toast POS, navigate to Device Setup > Receipt Printer and confirm your Toast Printing Hub (TP300) is selected.
• On the Toast POS, navigate to Device Setup > Non Printing Prep Stations and confirm prep stations are deselected for receipt printing.

If your device is printing duplicates:

• In Toast Web, review your Menu Manager, Prep Station, and Advanced Properties pages to confirm menu items are routed correctly to this device.
• Unintended duplicate prints can occur when Always Print and Send to Expo are enabled together. Confirm these settings are intentional for each affected item.
• For duplicates on takeout and delivery receipts, in Toast Web navigate to Takeout & Delivery > Availability > Takeout/Delivery > Receipt Printing to confirm the intended receipt settings. Select Save and Publish Now after any changes—changes do not take effect until published.

Expected outcome: Items print once, at the correct station, with the receipt configuration you intended.

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Printing Hub Hardware Issues

Common symptoms: Printer jammed, printer not printing, Error LED flashing red.

The Toast Printing Hub (TP300) has an Error LED on the front panel. If you suspect a hardware issue, the Error LED should be flashing red. For more detail, press the orange power button twice in rapid succession to print an Advanced Diagnostic Report.

If there's a hardware issue, try the following:

• Check for paper jams in the printer paper bay.
• Confirm the paper roll is oriented with the glossy side facing the status LEDs. If the paper roll is installed backwards, the content will not appear on the receipt.
• Confirm all cables are plugged in correctly and not damaged.
• Power cycle the printer: hold the orange power button until the Power LED turns orange, then hold the power button again until the Power LED turns green.

Expected outcome: The Error LED is no longer flashing red and the printer prints test tickets successfully.

If none of these resolve the issue, see Before You Contact Customer Care.

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Accessories Connected to the Printing Hub Aren't Working

The Toast Printing Hub (TP300) supports several accessories, including scanners, weighing scales, cash drawers, and card readers.

Common symptoms: Scanner not scanning, scale not weighing, card reader not connecting, cash drawer not opening.

Card Reader, Scanner, or Scale Not Working

If a USB accessory plugged into the Printing Hub isn't working as expected:

• Check the Terminal LED on the front of the printer:
  • If the Terminal LED is green, the printer is communicating with the terminal as expected.
  • If the Terminal LED is orange, the terminal is off, or the printer is not communicating over USB with the terminal.
• Reseat each accessory's cable in the USB-A or USB-C port on the back of the Printing Hub.
• If you have a Flex 3 Guest Display, plug the accessory into a Guest Display USB-A port to test whether the issue is the accessory or the Printing Hub.
• Power cycle the printer: hold the orange power button until the Power LED turns orange, then hold the power button again until the Power LED turns green.
• Reseat the USB Power Plus Cable connecting the printer and the terminal on both ends.

Expected outcome: The accessory's status reflects an active connection on the Toast POS, and the device functions as expected (scan, weigh, or process payment).

For more on identifying and setting up card readers, see "Checking Your Card Reader Type."

Cash Drawer Won't Open

If your cash drawer is connected to the Toast Printing Hub (TP300) and won't open:

1. On the Toast POS, navigate to Printer Setup, select your Toast Printing Hub (TP300), and confirm the cash drawer is enabled.
2. On the Toast POS, navigate to Device Setup > Receipt Printer and confirm a receipt printer is selected. The cash drawer can only open if a receipt printer is assigned.
3. Check the RJ11 connection between the cash drawer and the printer. Unplug and reseat the cable.
4. Power cycle the printer: hold the orange power button until the Power LED turns orange, then hold the power button again until the Power LED turns green.

Expected outcome: The cash drawer opens when a payment is completed at the connected POS.

If the cash drawer still won't open, see Before You Contact Customer Care.

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Run a Diagnostic Report

When asked to share a diagnostic slip with Toast Customer Care, the Toast Printing Hub (TP300) can print three types of reports. Use the Diagnostic Report or Advanced Diagnostic Report for detailed troubleshooting information.

Startup Status Slip

The Startup Status Slip prints automatically when the printer powers on. It provides at-a-glance information about the device and its status, including:

• Device Serial Number
• Firmware version
• Connection status, including IP scheme
• Connection status to a terminal

To print one, turn the printer off, then back on. The slip prints automatically after about 10 seconds.

Expected outcome: A printed slip with the device's current status. Keep this slip—Customer Care may ask for the Serial Number or IP address on it.

Diagnostic Report

The Diagnostic Report contains key information about the printer's status, including connection details, errors, and troubleshooting hints.

To print one, press the orange power button twice in rapid succession while the printer is on. The report prints automatically.

Expected outcome: A printed Diagnostic Report.

Advanced Diagnostic Report

The Advanced Diagnostic Report contains more detailed information than the standard Diagnostic Report.

To print one:

1. Turn the printer off.
2. While holding the gray Feed button, turn the printer back on. Release the Feed button when printing starts.
3. From the printed Printer Menu, press the Feed button twice and hold on the third press to print the Advanced Diagnostic Report.

Expected outcome: A printed Advanced Diagnostic Report.

You can also scan the QR code on your Toast Printing Hub (TP300) at any time to access up-to-date information about the device and troubleshooting help.

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Before You Contact Customer Care

If the steps in this article didn't resolve your issue, contact Toast Customer Care. Some Toast Printing Hub (TP300) issues require Customer Care to resolve—for example, suspected hardware failures, terminal compatibility questions (Flex 14 + TP300), or Power Plus Cable replacements.

Before you contact Toast Customer Care, gather the following so we can help you faster:

• The Toast Printing Hub Serial Number. Find it on the back of the printer under the cable cover, on the Startup Status Slip, or on the Advanced Diagnostic Report.
• A printed Diagnostic Report or Advanced Diagnostic Report. Press the orange power button twice in rapid succession to print a Diagnostic Report.
• Your terminal model. Note whether you are using a Toast Flex 3, Toast Flex 14, or another Toast terminal.
• A description of the current LED states. Note the color and state (solid, flashing, off) of the Power LED, Network LED, Terminal LED, and Paper LED.
• The steps you've already tried from this article.

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Related Articles

• Toast Printing Hub FAQ
• Toast Printing Hub Installation Guide
• Factory Reset Toast Printing Hub
• Toast Flex 3 Hardware Compatibility
• Get Help: My Printer Isn't Working
• Upgrade Old Generation Hardware to Flex 3 Terminal and Printing Hub

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