Menu Features That Will Cause Syncing Issues For DoorDash, Grubhub, Deliveroo, Skip and Uber Eats

• This refers to entire modifier groups configured with sequence pricing. You'll need to reconfigure them.

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Overlapping Menu Times

Menu availability is supported, but overlapping times are not permitted. Menus must be available at all times or configured by availability without any time overlaps.

Here are two examples demonstrating how menu availability is configured in Toast Web:

Example 1: Same Items All Day with a Separate Drinks Menu

• Scenario: A customer has the same food items available from 12 pm to 10 pm daily, with a separate drinks menu that is also available during these hours.
• Supported Configuration:
  • Food menu availability: 12 pm – 10 pm
  • Drinks menu availability: 12 pm – 10 pm
• How it Works: All menus are available at all times, with no overlapping time slots defined for the main menus.

Example 2: Time-Specific Menus with an All-Day Drinks Menu

• Scenario: A customer has specific menus for different times of the day (Breakfast 10 am – 12 pm, Lunch 12 pm – 4 pm, Dinner 4 pm – 10 pm), plus an all-day drinks menu.
• Supported Configuration:
  • Breakfast: 10 am – 12 pm
  • Lunch: 12:01 pm – 4 pm
  • Dinner: 4:01 pm – 10 pm
  • Drinks: 10 am – 10 pm
• Workaround: Drinks cannot be configured as a standalone, all-day menu because its availability time (10 am – 10 pm) overlaps with the breakfast, lunch, and dinner menu times. The workaround is to copy the drinks menu into a category within each of the breakfast, lunch, and dinner menus to ensure it is shown to the customer throughout the entire day.

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Pre-Modifiers

Any pre-modifiers that are configured in Toast will not appear on third-party ordering pages. In order to reconfigure the Modifier Groups that use Pre-Modifiers, we will need to create separate Modifier Groups for each Pre-Modifier. For example: If your Sandwich Toppings Modifier Group uses the Pre-Modifiers "No," "Add," and "On Side," then you would end up with three Modifier Groups: "No Sandwich Toppings," "Add Sandwich Toppings," and "On Side Sandwich Toppings."

1. Copy the existing modifier group that uses Pre-Modifiers. On the Menu Group or Menu Item page, scroll to the Modifier Groups section. Select the dropdown arrow next to + Add and select Copy Existing Modifier Group.

2. In the Select Modifier Groups to Copy popup, select the Modifier Group that will be copied. Be sure to select the Make Deep Copy option in the bottom left so that you can change the name of the copied modifiers without affecting the originals. Make an additional copy for each Pre-Modifier option you have. Select Save in the top right corner.

3. Once you have created the group copies for each Pre-Modifier, feel free to rename them however you like. When you are finished it should look something like this:

4. Select the first new Modifier Group. Scroll down to the Modifiers section and rename each modifier using the pencil icon to the right to match the Pre-Modifier that we are recreating. You can also adjust the price and any other modifier options that may need adjusting on this page. Select the Save button in the top right when you are finished, and repeat this process for each new Modifier Group.

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Reconfigure Substitution Pricing for Default Modifiers

Substitution Pricing is not available on third-party ordering pages. In order to reconfigure your menu to have a similar functionality, simply remove the substitution price setting on the Modifier Group, remove the prices set on the modifiers, and set the Maximum selections to match the amount of Default Modifiers currently available. We will then deep copy the Modifier Group and set the original price on this new modifier group to allow guests to select additional Modifiers.

1. On the Modifier Group page, scroll to the Modifiers section. If you have modifiers with different pricing, we will remove the amount of the Default Modifiers from the price of each modifier. Otherwise, if all modifiers have the same price as the Default Modifiers, simply set the price to $0. Below will be the original prices of the modifiers and the new prices below that. If you have multiple different price options for your default modifiers, they may need to be separated into separate Modifier Groups — for example, "Proteins" and "Veggie Toppings/Sides," etc.

2. Scroll up to the Default Modifiers and Substitutions section and set the Allow default modifiers to charge their configured price option to Yes.

3. Scroll up to the Modifier group settings section and set the Allow guests to select more than one modifier? option to Yes. Below that, set What is the maximum number a guest can select? to match the number of Default Modifiers you currently have, in this case "Tomato" and "Mustard" are my only Default Modifiers, so I will set it to "2."

If you wish for guests to have the option to choose additional modifiers, you can deep copy the original Modifier Group, and return the prices to their previous amounts on the newly created Modifier Group.

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Subgroups

To archive a menu group or subgroup:

1. Select the ... icon to the right of the item's name.
2. Select Archive. Select Save and Publish all changes when you're done. 

Check out Create and Manage Menus, Menu Groups, and Subgroups (which includes how to delete these) for more info.

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Prompt for Quantity

To remove Prompt for Quantity from an item:

1. In Toast Web, select Menus and navigate to the item details page for the item you wish to edit. This can be done via Advanced properties or Edit menus.
2. Scroll down to the Pricing section. You should have a Base Price set, and see a Pricing Strategy setting.
3. Scroll down to the Properties section, and select No for the Prompt for Quantity setting.
4. Save and publish your changes. 

Check out Configure Items Priced by Weight for more info.

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Sequence Pricing Substitution

You'll need to break up sequence-priced modifier groups into two separate modifier groups. This will preserve your original modifier group for your standard online ordering menu, and create a compatible menu for your third-party ordering integrations. You can do this by following these steps:

1. Original modifier group → will turn into the “Included Modifiers” group. Select these settings:
   1. Required?: Servers must make a selection for this group
   2. Multi-select?: More than one modifier can be chosen
   3. Max # selections: 2
2. New modifier group → Turns into the “Extra Modifiers” group. Select these settings:
   1. Required?: This group is optional and is shown on add
   2. Multi-select?: More than one modifier can be chosen
   3. Max # selections: 2
   4. Select where pricing is set: Additional charge - price set by modifier group
   5. Select pricing for all modifiers: Fixed Price

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Size Pricing Substitution

Follow these steps to break up these size-priced modifier groups into separate modifier groups.

1. Original modifier group → will turn into the “Small Modifiers” group. Be sure to configure these settings appropriately, or as noted:
   1. Optional
   2. Multi-select?
   3. Max # of choices
   4. Set “Additional charge - price set by modifier group” price for a Fixed Price with appropriate price for a Small modifier.
2. New modifier group → Turns into the “Medium(/Large, etc.) Modifiers” group. Be sure to configure these settings appropriately as well, or as noted:
   1. Optional
   2. Multi-select?
   3. Appropriate Max # of choices: “Additional charge - price set by modifier group”
   4. Pricing - Fixed Price with appropriate price for Size
   5. Repeat for each Size option available

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 Size-Sequence Pricing

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Alcoholic Items

You'll simply need to remove the alcoholic items from your Grubhub-specific menu.

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