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New to Toast Websites? Check out this Support Center article, Get Started with Toast Websites to learn how to complete setup and launch your website.

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Toast Websites: Frequently Asked Questions

Toast Websites: Frequently Asked Questions

Why is my website not showing up higher on search engine results?

There are several factors that Google looks at when deciding which pages to rank for different queries, and the amount of time it takes for a given website to rank and rise in search results can vary. Toast Websites come equipped with all of the back-end technical best practices in place, but some of the most important elements are directly within your control:

- - Optimize the content of your site. You want to make sure the content of your website is unique, valuable, and engaging, so that visitors to your site find what they’re looking for when they arrive there from search.
  - Optimize the title and description tags. Tools for customizing these are available on your Website Dashboard page.
  - Make sure your page is discoverable. Link to the website from your social media profiles and any existing web properties you own.

Why can’t I access the Branding & Customization page of my online ordering settings?

With Toast Websites, all the online ordering branding settings are controlled via the website editor. Toast Websites online ordering features are the same as Online Ordering Pro – the only difference is where you go within Toast Web to make these branding updates.

To change the banner image, select a different menu layout for your online ordering page, or customize the color, font, and more, navigate to Websites > Editor in Toast Web, and use the drop-down menu to select the page of your website you’d like to customize.

What do I do if my website isn’t displaying the changes that I published?

Make sure you refresh the page to see the latest changes that you’ve published! You can also try clearing your browser cache if you’re still not able to see the changes you expect to see.

If the changes you’ve made are showing in the editor but still not on your live website or the preview link, try making a small change (for example, adding a space after a word) and then re-publishing.

You should see a message in a green box at the bottom of your editor window confirming that your changes have been published. If you see that and the changes still aren't showing up, or if you see a red error message, then something is wrong.

If you’re still experiencing issues after trying these troubleshooting steps, reach out to Customer Care for further assistance.

Where do I go to edit menu items?

To change the banner image, select a different menu layout for your online ordering page, or customize the color, font, and more. Navigate to Websites > Editor in Toast Web, and use the drop-down menu to select the page of your website you’d like to customize.

To make changes to your actual menu items, categories, images, pricing, or descriptions, navigate directly to the menu editor by selecting Menus on the left-hand navigation in Toast Web. Toast Websites pulls all menu data directly from your online ordering menu. Note: On desktop, guests will see your menu grouped by section (ex., Drinks or Food) for easier browsing. On mobile, they'll see all your individual categories right away with no drop-down.

Why is my published website not showing up in search engine results? Why is the title or description of my website incorrect in search engine results?

You must connect your domain to your Toast Website in order for it to show up in Google - until you do, you’ll see a temporary URL that is not indexed by Google (and therefore won’t appear in search results).

Once a website is live on a domain, it takes Google a little while to reindex. Once Google has recrawled the website, this issue will be corrected automatically. Crawling can take anywhere from a few days to a few weeks, however, you can request that your site be indexed (or recrawled) sooner - you can find instructions from Google here (external link). This is not something Toast can do on your behalf.

How do I change the hours listed on my website?

Your website hours can be different than your restaurant's set hours. If you need to update this, log in to Toast Web and navigate to Websites > Edit Site > scroll down to the footer section. Next, select all hours > use location hours and publish your changes.

If you want to remove your hours from your website footer completely, open the Websites editor and select the footer. A settings window will appear on the right side of the screen, and you’ll see toggles that allow you to hide any information you don’t want visible to customers.

How do I add a link to a button on my website?

To add a link to a button, open the Websites editor and select the button you wish to edit. Use the Links to drop-down menu to select your desired page location, such as your menu, online ordering page, another page on your website, and more.

I created my website with navigation set up one way but when I went to delete and redo my navigation bar, it wouldn't allow me to delete, edit, or even hide navigation items. How do I fix this?

If you're experiencing issues with editing, deleting, and/or hiding your website navigation items, follow the troubleshooting steps outlined here Troubleshoot Web Browsers for Accessing Toast and ensure that you have the 6.9 Websites Setup access permission. Learn more about user access permission here, Permissions Reference Guide.

How do I update an existing navigation menu link and/or create a new navigation menu?

To update an existing navigation menu link and/or create new navigation menus, follow these steps:

In Toast Web, navigate to the Websites Editor page, then select Edit Site.
From the left-hand side navigation bar, select Configure site-wide modules.
Under Global Elements, select Navigation.
Then, scroll down to Nav List.
Under Nav List, you will find your navigation menu list where you can:
- Update a Navigation Menu Link: If you wish to update where a menu is linked to, select the 3 dots next to your menu name. Then, select Edit. A pop-up window will appear showing where your selected menu is currently linked to. Enter your new link on the Link field and select the Submit button.
- Create a New Navigation Menu: If you wish to create a new navigation menu, scroll down and select the + Add link button. Then, choose a link from your existing link list or you can add your own link by choosing the “Add my own link” option and entering your navigation menu name and link. Once added, select the “Add link” button.
Save and Publish your changes.

Is there a way to separate menus into different pages?

Yes. You can separate menus into different pages and organize how items are displayed on each page. To create a new page for a menu item or group, follow these steps:

In Toast Web, navigate to the Websites Editor page, and select Edit Site.
From the Editor page, select the dropdown menu at the top of the page, then select + Add new page.
Select your preferred page template from the list, then select Submit.
- If you select a template that does not contain menu components such as Menu Item and Menu Group, you can manually add these components later. To add menu components to your page, select the Add to page icon (+ sign) on the left-hand side of the page, then scroll down to Menu Components. Select Menu Item or Menu Group and drag and drop your selection to the editing area.
Enter your page name, then select Submit.
- Repeat the steps above if you wish to create another page for a menu item and/or group.

Now you can start organizing the items and groups that you want to be included on your page. Remember to publish your changes.

Toast Websites: Additional Resources