Get Started With the Froogal Integration

Froogal is an all-in-one customer growth platform built for modern restaurants that combines omni-channel loyalty, personalization, feedback, and digital ordering to craft meaningful, tailored customer experiences.

Leveraging data-driven insights and advanced journey automations, Froogal enables restaurants to boost engagement, enhance retention, and drive measurable revenue growth through customizable web and app experiences.

In this Article:

• Froogal Integration Features
  • Key Features
• Enable the Froogal Integration With Toast
• Configure the Froogal Integration in Toast Web
• Froogal Integration: Troubleshooting and Support
  
  

Froogal Integration Features

Froogal empowers restaurants by providing a seamless, all-in-one solution for customer growth. By integrating CRM, omni-channel loyalty, and personalized engagement, Froogal enables restaurants to create memorable guest experiences and build long-lasting customer relationships.

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Key Features

• Omni-Channel Loyalty & Engagement: Froogal enables seamless loyalty tracking and rewards across all touch points, from in-store to web and mobile apps. Customers can earn and redeem loyalty points effortlessly, ensuring a unified experience no matter how they engage with your brand.
• Real-Time Data Syncing: Froogal syncs customer profiles, loyalty points, and order history in real time between Toast POS and Froogal, providing a consistent, personalized experience across all channels. Whether a customer orders online or in-store, their profile is updated instantly, including rewards and promotions.
• Personalized Guest Experiences: Froogal delivers hyper-personalized offers and communications based on customer preferences and behavior, increasing engagement and retention with automated, tailored journeys.
• Ordering Integration: Froogal integrates seamlessly with Toast’s digital ordering platform, ensuring a smooth experience for both customers and restaurant teams. From menu synchronization to order tracking, Froogal handles real-time updates for web and app orders. Customers can place orders, track them, and earn rewards with every purchase, while restaurants enjoy streamlined order fulfillment and payment processing through Toast POS.
• Gift Card Integration: Froogal’s integration with Toast allows for easy management of branded digital and physical gift cards. Customers can purchase, redeem, and track their gift card balances online or in-store. Gift cards sync in real time across all platforms, offering flexibility and convenience for customers while boosting sales for restaurants.
• Operational Efficiency: Froogal automates the entire process of managing loyalty programs, referral campaigns, marketing initiatives, and gift card redemptions. This reduces the operational load on restaurant teams, allowing them to focus on delivering exceptional customer experiences while Froogal handles the backend.
• Increased Customer Lifetime Value (CLV): By combining personalized loyalty, seamless ordering, and integrated gift card solutions, Froogal helps restaurants increase CLV and drive consistent revenue growth. Customers are not only engaged through personalized rewards but also incentivized with gift card promotions that lead to repeat purchases.

Enable the Froogal Integration With Toast

1. To enable Froogal with Toast, log into and navigate to Integrations > Integrations management > Browse & purchase integrations.
2. Enter Froogal in the Search field and select Add Now.
   
   
3. Review the data scope visibility terms and conditions and select Confirm to accept. For more information, see the article. If you have multiple locations, select from the drop-down menu.
   1. Note: Your restaurant must have access to Toast Partner Integrations to add this integration. To learn more about Toast Partner Integrations, see this Support Center article: .
4. Once completed, a representative from Froogal will contact you within one to two business days to assist you with the onboarding process. The onboarding timeline depends on the complexity of the project:
   1. Standard Setup: one to four weeks
   2. Multi-location Brands or Customization: four to eight weeks

Configure the Froogal Integration in Toast Web

Froogal’s team will work directly with you to set up and configure their online ordering to ensure your menus and settings work to specification within Froogal and Toast.

In order to complete the Froogal integration, you will need to have an Other Payment Option and Takeout/Pickup and Delivery dining options set up in Toast Web. 

• To set up an Other Payment Option named “Froogal”, follow the steps indicated in this article: .
• For dining options, you will need a Takeout dining option with the behavior set to Takeout and a Delivery dining option with the behavior set to Delivery with the following naming convention.
  • Froogal - Takeout
  • Froogal - Delivery

Check out this article to learn more about setting up Dining Options: .

Froogal Integration: Troubleshooting and Support

For any questions or technical issues relating to the Froogal integration, you can contact them via phone or email from 7:00 a.m. to 7:00 p.m. CT, Monday through Friday.

• Email: or
• Phone: (657) 522-6688