Get Started With the Hang Integration

Hang is an all-in-one customer relationship-building platform powering the next generation of brand loyalty. Hang leverages new possibilities in personalization, gamification, and web3 technology to create radically new loyalty programs that are individualized, fun, and engaging, fostering deeper relationships with their guests.

This integration requires access to Toast Partner Integrations. To learn more, see Set Up Toast Partner Integrations.
 

In this Article:

• Hang Integration Features
• Enable the Hang Integration With Toast
• Hang Integration: Onboarding
  
  • Configure the Hang Loyalty Integration in Toast Web
  • Configure the Hang Online Ordering Integration in Toast Web
• Hang Integration: Troubleshooting and Support

Hang Integration Features

Hang’s user interface enables guests to seamlessly sign up, earn points, and redeem rewards through online ordering and in-store. It also offers a suite of gamification and community features—including quests, mystery boxes, raffles, leaderboards, competitions, and more—that keep guests engaged while away from the store.

Product features:

• Redeem Rewards & Earn Points with Phone Number or Apple Wallet Pass
• Branded Experience
  • Brand-customized loyalty experience
• Fun gamification features
  • Mystery Boxes
  • Raffles
  • Leaderboards
  • Quests
  • Competitions
  • New Product Drops
  • Promotions
• Engagement Features
  • SMS Marketing
  • Voting
  • Survey/form submissions
• Reward users for actions outside of Toast
  • Social Media Integrations
  • Referrals
  • E-commerce purchases
  • Attending events
• Online Ordering
  • Place online orders through the Hang experience
  • Redeem rewards through online ordering

Enable the Hang Integration With Toast

1. To enable Hang with Toast, log in into Toast Web and navigate to the Integrations section using the left-hand navigation menu. Then, select Integrations management > Browse & purchase integrations.
2. Enter Hang in the Search field and then select Add Now. 
   1. Note: Your restaurant must have access to Toast Partner Integrations to add this integration. To learn more, see .
      
      
       
3. Review the data scope visibility terms and conditions and select Confirm to accept. See the  article for more information.
4. Once completed, please email to start the onboarding and setup process.

Hang Integration: Onboarding

Hang’s team will work directly with you to set up and configure loyalty/online ordering to ensure your menus and settings work to specification within Hang and Toast.

Configure the Hang Loyalty Integration in Toast Web

In order to complete the Hang Loyalty integration, you will need to enable your Loyalty settings in Toast Web by following the steps indicated in this Support Center article, .

Note: Onboarding can take up to two weeks to complete.

Configure the Hang Online Ordering Integration in Toast Web

In order to complete the Hang Online Ordering integration, you will need to configure Other Payment Option and Takeout/Pickup and Delivery dining options Toast Web using the naming convention indicated below:

• To set up an Other Payment Option named “Hang”, follow the steps indicated in this article: .
• To set up your Takeout and Delivery dining option using the naming convention below, follow the steps indicated in this article: .
  • Hang Takeout
  • Hang Delivery

Hang Integration: Troubleshooting and Support

If you have any questions or technical issues related to the Hang integration, you can email them at:

• Onboarding: Chad Fox,
• Support: