Last updated: Mar 24, 2026, 11:21 AM
Learn what Toast can and can't do when troubleshooting a self-managed network.
When troubleshooting your device's connection, we'll check two key things. First, we'll confirm that your device is connected to the correct Wi-Fi network, making sure its network address matches your other Toast devices. Second, we'll verify that all your Toast devices are showing the same network address (subnet) for their recent connections, which helps us understand if they're all communicating properly on your network.
When you're troubleshooting your network, the Printers & Cash Drawers page in the Toast app can show you the IP addresses your Toast devices are using, which helps confirm their network connection. However, please remember that these IPs can be manually edited in the app, so they might not always be accurate.
To ensure you have the correct IP addresses, it's always best to print a Status Sheet directly from your printer. If you see different network addresses (subnets) listed, definitely rely on the Status Sheet for the most accurate information.