I was invoiced, but my account is closed or on hold.

Last updated: Aug 13, 2026, 2:04 PM

Question

I’m still being invoiced even though my account with Toast was closed or put on a temporary hold.

Answer

If you believe you were billed in error for services that occurred while your location wasn’t operating, or was no longer with Toast, please contact Customer Support. This might include when your account was placed on a seasonal pause, but you're still being billed for a service that wasn't included in the pause.

 

If you’re asking about catering invoices, check out Locate a Catering & Events Invoice.