Get Help With “Loading Tickets” Message on KDS Device

• How do I fix an order stuck in preview mode on my KDS?
• What do I do if my KDS is unresponsive and showing a “Loading Tickets” message?

If you have an order stuck on your Kitchen Display System (KDS) device or you see a "Loading Tickets" message that won't go away, try these troubleshooting steps:

1. Check the Wi-Fi and Ethernet settings of your device.
2. Clear your cache.
3. Force stop the Toast app.
4. Reboot your KDS device.

• Get Help With KDS Tickets - Learn about the most common fixes for specific dining options, courses, or checks not showing on your KDS device.
• Contact Customer Support - Learn how to contact Customer Support on your Toast device and Toast Web.