Get Help With KDS Tickets

Issue: My KDS device isn't receiving tickets (isn't showing any incoming tickets)

If your KDS is unable to receive tickets, try the following troubleshooting steps:

Select three-dot overflow menu in the top-right corner of your screen and select Device Setup.
Next, scroll down to the Kitchen Setup section and check the Kitchen Expediter setting

Note: If Kitchen Expediter is set to Yes, Ticket Display Options will be greyed out.

Selecting Yes for Kitchen Expediter will show a consolidated view of all prep station tickets. This will grey out the prep station option. Selecting No will prompt you to choose which prep station tickets appear on the screen. Need to learn more about kitchen ticket routing? Check out this article: .

Note: If you prefer not to show all dining options, you may deselect any that you don't want to appear on that particular KDS device. This means that orders with dining options you have deselected will not appear on this device.

If those troubleshooting steps didn't resolve your issue, it could be a networking issue. The fix is using a log cycle or a new Ethernet cable/switch. You may also want to get tickets or checks to show up on other terminals. If you've evaluated the network and determined that that is not the issue, follow the steps below:

Select three-dot overflow menu in the top-right corner of your screen and select Device Setup.
Under the Kitchen Setup section, select Prep Stations to double-check that all prep stations are assigned to your KDS device. If any prep stations need to be added, select the checkbox next to the name of the prep station and choose Continue.
If all prep stations are enabled, double-check that none of them are listed under the Non-Printing Prep Stations setting. If any are listed, deselect the checkbox and select Continue to remove them from the list.
Then, check the Ticket Display Options setting to see if any ticket filters are currently enabled. If any adjustments need to be made, select/deselect the checkbox and choose Continue.
If the problem persists, select the square icon at the bottom of your screen and swipe up on the Toast icon to force quit the application.
Power cycle the device.
Once your KDS device is back on, log in to Toast and select the three-dot icon in the top right of the passcode screen.
Select Resync Orders and confirm the selection when prompted.
Select the three-dot icon and choose Resync ALL Data. Confirm the selection when prompted on the following screen.
If the issue persists, log in to and confirm you have the 7.1 Terminal Setup permission enabled for your account.
You may also proceed to clear your device's data by selecting the circular home button at the bottom of your screen.
- Open the Settings app and select Apps.
- Find the Toast POS app and select it.
- Select Force Stop and choose OK when prompted.
- On the same page, select Storage.
- Select Clear Data and choose OK when prompted.
  
  Note: On some terminals, Clear Data may be listed on the same page as Force Stop.
Then you may proceed to restart the device, re-open the Toast POS app and log in with your Toast email and password.

Issue: My KDS device isn’t showing tickets with a specific dining option

When you create new dining options, your KDS will not show the change by default. Follow the steps below to add orders from your new dining option:

Select three-dot overflow menu in the top-right corner of your screen and select Device Setup.
Scroll down to the Kitchen Setup section and select Ticket Display Options.
From here, select the dining options that you'd like to display on the KDS device. It's important to note that if no dining options are selected, then all of the options will be displayed on the device.
Select Continue to save your selections.
Repeat this process with each of your KDS devices.

Note: If you want to hide courses from appearing on the KDS, you can also do so here. Under Device Setup > Ticket Display Options > Courses, you'll see the option to deselect courses from appearing on the KDS. If this setting is selected and an order is sent to the kitchen with no courses at all, it won't be displayed.

Issue: Certain items aren't appearing on my KDS tickets

If specific items (like sides, for instance) aren't appearing on your KDS or expo tickets like the rest of your menu items, it may be because they were assigned to a "No Print" prep station.

In Toast Web, navigate to Menus and find the group or item in question. On the item details page, make sure the "No Print" prep station is deselected, and select at least one prep station from the list.

Frequently Asked Questions

How do I resend an order to the Kitchen Display Screen (KDS)?

If you marked a ticket as fulfilled on the KDS by mistake, you can select the Recall button at the to unfulfill the most recently fulfilled ticket.

To review all fulfilled tickets and choose one to unfulfill (making it reappear on your KDS ticket screen), select Show Recently Fulfilled. From here, you can find and select a ticket, and then select Unfulfill in the top right corner.

To learn more, see our platform guide: .

I cannot fulfill the ticket on my KDS.

If you cannot fulfill a ticket on a KDS device, check the following:

1. A message indicating that another prep station or expediter KDS device has to fulfill the ticket first. Fulfill the ticket at that prep station or expediter KDS device before fulfilling at your KDS device.
2. An orange banner indicating that the device is offline. Reconnect to the network or see the error message for further troubleshooting. For more information about Toast offline mode, see .

If no error messages are present, contact for assistance.

Why do I have multiple tickets for the same order on my KDS?

If you are seeing multiple tickets for the same order on your kitchen display (KDS), typically, this is either due to using course pacing, or having a setting turned on that requires each individual item to have an individual ticket. Courses will always be broken out into individual tickets per course on your kitchen display screens. To learn more, see