Get Help With the Toast App on the POS

In this Article:

• "Unfortunately, Toast POS has stopped" Error
• Force Stop the POS
• Toast App Disappeared From Device Home Screen
• Additional Troubleshooting Steps
  • Log In and Out
  • Resync Data
• Toast App Missing Update Prompt

"Unfortunately, Toast POS has stopped" Error

As Toast continues to roll out the latest updates to the Toast app, we know that a very small percentage of devices might encounter an error that crashes the device. Follow the steps below to troubleshoot:

If the tablet appears to be frozen or the Toast POS stops working, you may receive the following prompt:
 

Pressing OK and reopening the Toast POS app should fix the issue and allow you to use the system as usual. 

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Force Stop the POS

If you reopen the Toast POS app and the screen is still locked or frozen, follow these troubleshooting steps to force stop the POS app:
 

1. From the home screen of your device, select the main menu (white circle with six dots).
2. Select Settings.
3. Within the Settings menu, select Apps.
4. Locate and select Toast POS.
5. You'll then be taken to the App info page, where you can then scroll down and select Force Stop. You'll be prompted to confirm that you want to force stop. You can also clear cache or data on this page.
6. Re-open the Toast POS app from the tablet homepage.

Force-stopping the Toast POS app should resolve any issues experienced with the app.

If you're unable to open the Toast POS app due to the tablet being frozen and/or not responding to your input:

• Press and hold the tablet power button for 5-10 seconds. 
• Power the tablet back up and try to open the Toast POS app.

Toast App Disappeared From Device Home Screen

If you no longer have the Toast POS app on the Android homepage of a Toast terminal, use these steps to add it back:

1. From the home screen, swipe up from the bottom of the screen to locate the App tray.
2. Press and hold on the Toast POS app until you see a small bubble that says App Info.
3. While still holding your finger on the screen, begin to drag the app until you see the device's home screen. Once you have the app in the place you'd like it, you can release your press and the app will be ready for use.

Additional Troubleshooting Steps

Log In and Out

If your issues persist, Toast recommends troubleshooting by logging out and back into the Toast app.
 

1. Navigate to the Toast app passcode screen (Switch User).
2. At the top right of the screen, select the button with three dots in a line called the Overflow Menu.
3. From the menu that drops down, select Log Out.
4. You will be returned to the home screen and prompted for your email/password.

Resync Data

You can also choose to resync your data if needed:
 

1. Navigate to the Toast app passcode screen (Switch User).
2. At the top right of the screen, select the button with three dots in a line called the Overflow Menu.
3. From the menu that drops down, select Resync Data to resync your data. 
   • Note: Resyncing data should be done with caution as any unsynced information (e.g. orders, payments, etc.) that is cached and stored on the device will be wiped and will be unable to be recovered. If you took any credit card payments on a device before you resync your data or cache, double-check your sales on Toast Web to ensure that those payments are there.

There is no "recommended" time to resync data - this function is only used as-needed, and should not be used if there are any unbatched credit card payments stored on the device.

Toast App Missing Update Prompt

If you're looking to update your Toast app and it hasn't happened with the new touchless installation, check out this Toast Central article, , to learn how to do a manual update.