Last updated: Feb 10, 2026, 11:48 AM
On the Communication preferences page in Toast Web, you can view and manage the contacts assigned to different communication categories.
To choose or change where Toast emails get sent, such as invoices, service notifications, statements, renewals, etc., navigate to Toast account > Notifications & alerts > Communication preferences. This is where you can add or edit a finance contact or a service & maintenance contact. You'll need the 8.2 User Permission permission to for this page.
Here, a list of users with authenticated Toast Web accounts will populate. Since the users are authenticated, their contact information (email and phone number) has been verified. You can select or search for the contact(s) to whom you’d like to assign the role and select Assign contacts. You may assign more than one employee or group at a time.
Note: Only authenticated Toast Web users at your restaurant can be assigned to a communication category. To learn how to create a new Toast Web user account, see . You cannot add an external contact (a person without an authenticated Toast Web account) to a communication category.
If your restaurant uses a shared email or email alias for accounting or billing (e.g. ), here are some guidelines to keep in mind:
Once contacts are added, it’s very easy to edit or remove them from the contact list. This allows users to update contact info and remove non-applicable contacts. To edit or remove a contact, follow these steps:
To review any changes made to Financial or Service & Maintenance contacts, navigate to Audit history. The Audit history button is in the top right of the Communications preferences page.
Audit history will show a location-level view of the history of changes made in the customer contact platform. It will display:
Note: Users will need the 8.2 User Permissions access permission active to make changes and view audit history. For more user information permissions, see the .