Last updated: Dec 17, 2025, 10:59 AM
Some restaurants prefer to pool tips for delivery orders. If you are using your own drivers and have set up Delivery as a dining option for your guests in Toast, here is how you can pool tips from completed delivery orders.
| | If you are using Toast Tips Manager, please follow these steps instead. |
When a delivery order is dispatched to a driver, the assigned driver will receive any tips and/or gratuity associated with the check. However, if a delivery order is not properly dispatched to a driver, the server that initially opened the order will be assigned any associated tips and/or gratuity. To learn more about dispatching and completing delivery orders, check out Delivery Mode, Dispatching Drivers, and Completing Deliveries.
If you want to pool tips associated with delivery orders in your restaurant, follow the steps below.
Note: If you have Toast Tips Manager, you will need to set up a tip pool for your drivers using the steps outlined .
Nice work! Now, before you begin accepting delivery orders, be sure to sign in your Delivery Tips user onto your Toast device. On the Pending Orders screen, be sure to dispatch all incoming delivery orders to the Delivery Tips user.
At the end of the night, you'll need to complete a shift review for the Delivery Tips user. See the example below.