Printer Setup in Toast Web

During printer setup/configuration, when should I enter a serial number and when should I enter an IP address?

1. To begin, your printer should be powered on and connected to your Toast router via an Ethernet cable.
2. Print a test slip by following your printer's specific instructions found in Print a Test Slip.

    

   If the test slip doesn't print:

   • Confirm the printer is powered on, the Ethernet cable is firmly connected, and the paper is loaded correctly.
   • Unplug both the power cable and the Ethernet cable from the printer and wait 30 seconds. Plug both cables back in, power the printer on, and print the test slip again. The steps to print a test slip are different for each printer model, so make sure you follow the ones for your printer in Print a Test Slip.
   • If the test slip prints but your Toast device can't print to the printer, see Get Help With Printers Going Offline or Get Help: My Printer Isn't Working.
   • If nothing prints, contact Toast Customer Care.

    

   You need a printed test slip to continue, because it tells you whether to enter a serial number or an IP address in Toast Web.

    

3. Review the test slip for static/DHCP configuration:
   1. For Toast printers, look for the DHCP line. Note whether it says Enabled or Disabled.
   2. For Epson printers, look for the Acquiring line. Note whether it says Auto or Manual.
      
      
       
4. In Toast Web, navigate to Finance > Related > Settings > Printers & cash drawers.
5. Select the appropriate printer from the list here to view its settings.
   1. When a printer's test slip says DHCP: Enabled or Acquiring: Auto, you only need to enter the printer's Serial Number. Serial numbers are case sensitive, so make sure to capitalize letters when necessary. DHCP printers will dynamically change their IP address, so entering an IP address can cause connection issues with the printer.
      
      
       
   2. When a printer's test slip says DHCP: Disabled or Acquiring: Manual (uncommon), locate the IP Address field on the test slip and enter that value into Toast Web. Entering a serial number can cause printing connectivity problems.
      1. A manual/static IP of 192.168.192.169 can result in IP conflicts, so it's best to avoid using it.
         
         
          
6. Save and Publish your changes.
7. If you ever see both fields filled in, perform these steps and remove the unnecessary information.

In Toast Web printer configuration, DHCP printers need a serial number only whereas static printers need an IP address only.