Last updated: Mar 13, 2026, 9:21 AM
How do I return unused/unneeded Toast hardware for a refund?
You may return hardware within 90 days of the shipment date if it's in its original condition and it's accompanied by all documentation and accessories. If a product is not received in this state, you won't be given any refund and the product won't be returned.
Toast does not accept returns for unused hardware more than 90 days from its shipping date. Otherwise, this hardware is yours to do with as you please. You can also contact Toast Support as outlined in Step 1 to ensure these devices are removed from your subscriptions.
All returns are subject to inspection. Items that are not in a new, resalable condition are not eligible for a refund. Note: If you have damaged or faulty hardware that you'd like to return for a refund or replacement, please read Replace Faulty Hardware (RMA).
This policy does not apply to warranties or broken hardware. If you are live on Toast and need to request a return, please contact Customer Support. Note: Shipping is not included with the refund.
Once Toast receives the hardware, you'll receive an email titled Damaged Goods Received (this does not imply the hardware was damaged). It typically takes us 1-2 weeks to process and approve the request. Payment will be applied to any open invoices first or your bank account on file if there are no open invoices.
Note: If hardware is damaged in transit due to poor packaging, you may no longer be eligible for a refund.