Return Unused Hardware

How do I return unused/unneeded Toast hardware for a refund?

You may return hardware within 90 days of the shipment date if it's in its original condition and it's accompanied by all documentation and accessories. If a product is not received in this state, you won't be given any refund and the product won't be returned.

Toast does not accept returns for unused hardware more than 90 days from its shipping date. Otherwise, this hardware is yours to do with as you please. You can also contact Toast Support as outlined in Step 1 to ensure these devices are removed from your subscriptions. 

All returns are subject to inspection. Items that are not in a new, resalable condition are not eligible for a refund. Note: If you have damaged or faulty hardware that you'd like to return for a refund or replacement, please read Replace Faulty Hardware (RMA).
 

This policy does not apply to warranties or broken hardware. If you are live on Toast and need to request a return, please contact Customer Support. Note: Shipping is not included with the refund.  

1. Start a live chat  with our Customer Support team. Chat is available in Toast Web and Payroll Web (blue support button in bottom right of every page) and the Support tab in the Toast Now app.
   1. For more information on how to contact support, view  or go to . If you aren't live on Toast and need to request a return, please contact your Onboarding Consultant. 
2. Label delivery depends on region:
   • US, Canadian, and Australian customers should download and print out the pre-paid label emailed to them from FedEx (the sender name is FedEx Email/Online Label No Reply).
   • For UK customers, DPD is scheduled for pickup on returns, and customers will receive a text message.
   • Ireland customers will be emailed return labels to download and print from UPS.
3. Securely package your hardware. Toast recommends re-using the packaging you received the hardware in. If you no longer have the packaging material, we suggest having FedEx package the hardware.
   1. If you're packing your own hardware, wrap items individually with cushioning material around them. Use fillers such as crumpled newspaper, loose-fill peanuts, or air-cellular cushioning material (bubble wrap) to fill void spaces and prevent movement of goods inside the box during shipping.
4. Attach the provided shipping label on the packaged box and drop it off at a FedEx shipping facility. It's important to use the FedEx labels within 30 days of receiving them or they will expire. You should also use all of the labels provided, even if you only need one.
   1. Note: If you're reusing an old box, please remove the old shipping labels and make sure there are no holes, tears, or corner dents in the box.

Once Toast receives the hardware, you'll receive an email titled Damaged Goods Received (this does not imply the hardware was damaged). It typically takes us 1-2 weeks to process and approve the request. Payment will be applied to any open invoices first or your bank account on file if there are no open invoices. 

Note: If hardware is damaged in transit due to poor packaging, you may no longer be eligible for a refund.