Last updated: Jun 30, 2026, 3:18 PM
This guide explains the "Additional Tablet Monthly Subscriptions" on your Subscriptions page.
Every Toast device that runs Toast software needs an active software subscription. This article explains the per-device-type subscription line items on your Subscriptions page and your Toast invoice, what to do when a device prompts you to purchase a subscription, and how to keep your subscription count in line with the devices you actually use.
Applies to: Toast Web, Toast POS
Permissions needed:
What you'll accomplish: Identify the device software subscription line items on your account, match them against the devices you actually use, and route to the right place to add, cancel, or transfer a subscription.
Every Toast device that runs Toast software has its own monthly subscription. On your Subscriptions page and your Toast invoice, each device type has its own line-item name:
| Line item | What it covers |
| Software Monthly Subscription | Your first POS terminal—the primary device on your account |
| Additional Tablet Software Subscriptions | Each additional POS terminal beyond the first |
| Handheld Software | Each Toast Go® handheld device |
| Kitchen Display Screen Software | Each Kitchen Display System (KDS) device |
| Kiosk Software | Each Kiosk device |
Each line item on your invoice shows the per-device rate and the quantity of devices covered. The Amount column multiplies rate by quantity—for example, if you have three handhelds, the Handheld Monthly Subscription line shows the per-handheld rate times three.
To see all your active subscriptions and their per-month cost, log in to Toast Web and navigate to Toast account > My products > Subscriptions. For a full walkthrough of the Subscriptions page, see Review and Manage Your Toast Subscriptions.
To see what device each device software subscription is linked to, each subscription should list the name of the linked device (i.e. Handheld 1), and that device's serial number.
Device subscriptions are tied to specific device serial numbers. To see which devices are licensed and which are not, use Device Hub in Toast Web. For details, see Device Hub Overview. If you need to update which devices are tied to each of your subscriptions—you retired a tablet, returned a handheld, or upgraded a KDS screen—review your subscriptions and adjust the count so you only pay for what you use.
Expected outcome: You can see whether your subscription count for each device type matches the number of devices in use. If the count is too high, follow the steps below to cancel a subscription. If a specific device is unsubscribed when it should be active, see "Why Am I Seeing a 'Subscription Required' Warning on My Device?" below.
If you retired a tablet, handheld, or KDS screen and the matching subscription is still active, request a cancellation from the Subscriptions page. For the full cancellation procedure—including what happens after you request a cancellation and when billing actually stops—see Remove a Product From Your Toast Account, specifically the "Adjust Subscriptions for Handhelds, KDS Screens, and Additional Terminals" section.
Important: Be sure you are only canceling subscriptions for devices you are no longer using. If you are unsure which devices a subscription applies to, use Device Hub to confirm—or contact Customer Care before requesting the cancellation. Once a device subscription is canceled and billing stops, the device may stop working unless its subscription is restored.
If a Toast device displays a warning to purchase a device software subscription—even on a device you have been using for a long time—the device is not currently linked to an active Toast software subscription. Common reasons a device may need a new subscription include the device being moved between locations, being purchased secondhand, or having had its previous subscription removed or updated. Toast does not bill retroactively for past usage during this period.
After the warning first appears, the device continues to work normally for 14 days so you can resolve the issue without disrupting service. Once that 14-day window ends, the device locks until a subscription is purchased. The 14 days begin when you log in to Toast on the device—not from cumulative usage time.
There are two ways to resolve this error:
Expected outcome: The subscription is purchased and activated, and the warning clears from the device. The new subscription appears on your Subscriptions page and on your next invoice.
For more on what the warning means, who in your organization can manage device licenses, and how Toast handles devices added or replaced, see Device Licensing FAQ.
Managing your subscriptions can be done one of two ways:
If you need to transfer a subscription between devices at different locations, please reach out to Customer Support.
Important: If you are ordering a new device through Toast Shop to replace an existing one, use the Replacement option during checkout. That option associates the new device serial number with your existing subscription instead of creating a new one. See the "Replace a Broken or Upgraded Device Without Adding a New Subscription" section of Remove a Product From Your Toast Account for the full Toast Shop replacement flow.
Subscription transfers, billing corrections, retroactive credit requests, and other account-level changes are not self-service. Before starting a chat with Customer Care about a device subscription, gather the following so the agent can act on your account immediately:
Chat is available in Toast Web by selecting the Customer Care button at the bottom right of any page. For phone numbers and other channels, see Contact Customer Support.
Device subscriptions are billed based on your account's active subscription count for each device type, not on specific device serial numbers. Make sure the count of active subscriptions matches the count of devices you actually use—too few subscriptions and a device will eventually lock; too many and you are paying for devices that are no longer in service.
No, you cannot use one subscription to cover a handheld and a tablet. Handhelds, POS terminals, and Kitchen Display System (KDS) devices each have their own subscription line item, and they cannot be interchanged. A Handheld Monthly Subscription cannot cover a tablet, and an Additional Tablet Monthly Subscription cannot cover a handheld.
Handheld Monthly Subscription is the per-device subscription for each Toast Go® handheld on your account. Additional Tablet Monthly Subscriptions is the per-device subscription for each additional POS terminal beyond the first. The first POS terminal is billed under Software Subscription. Each device type has its own line item because each requires a different subscription entitlement.
Also asked as:
You are likely still being charged because the subscription for the retired device is still active. Toast bills based on the count of active subscriptions, not on whether devices are in use. To stop the charge, cancel the subscription on the Subscriptions page. See Cancel a Subscription for a Device You No Longer Use above.
Also asked as:
A device may show a "Subscription Required" warning even on an account that has been paying for subscriptions for a long time. This usually means the specific device is not currently linked to an active subscription on your account—even if your overall subscription count for that device type is otherwise correct. To resolve, see Why Am I Seeing a "Subscription Required" Warning on My Device? above. To check which devices have subscriptions and which do not, use Device Hub.
Also asked as:
You can see all of your device subscriptions and which device each one is assigned to in two places. The Subscriptions page (Toast account > My products > Subscriptions) shows all active subscriptions with their per-month cost and billing period. Device Hub (Toast Web > Device Hub) shows each individual device by name and serial number, along with its current subscription status. Device Hub is the right place to check when one specific device is showing a warning.
If you ordered a new device through Toast Shop, a subscription is automatically paired with the device at setup if one is available. If no subscription is available for the new device to pair with, the device prompts you to purchase one at first login—follow the prompts from the device, or activate it from Device Hub. See Why Am I Seeing a "Subscription Required" Warning on My Device? above for the activation flow.