Get Help With the Toast Receipt Printer TP200
Last updated: Jan 29, 2026, 1:37 PM
This article will help you identify common steps to troubleshoot your Toast Receipt Printer. If you're having trouble printing, here are three troubleshooting steps that solve most printer issues and can be done on the floor.
Always try these three steps FIRST:
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If the problem is not resolved, try the quick troubleshooting steps explained in this Toast Central article, Get Help: My Printer Isn't Working. If you're still experiencing issues with your TP200 Toast Printer, review the sections below and follow the steps. If the FAQ doesn't help solve the problem, chat with Toast Customer Support via Toast Web or Toast Now and mention the reference code for the steps you've taken (below) - we're happy to help!
Unsure what printer you have? Check out the hardware glossary.
TP200 Step-by-Step Troubleshooting Guides
Hardware Step-by-Step Guide | |
| Use this guide to troubleshoot when your printer:
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Networking Step-by-Step Guide | |
| Use this guide to troubleshoot when your printer:
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Configuration Step-by-Step Guide | |
| Use this guide to troubleshoot when:
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Understand Your Printer
Printer Buttons and Ports
Use the images below to learn more about your TP200 Toast Printer components, buttons, and ports.
Printer Lights
The LED above the Power button has two conditions. An amber LED means the power adapter is plugged in but the printer has not been turned on. A green LED means the printer is turned on and is ready to print. If you're seeing other lights, it could point to specific issues. Check out the scenarios below.
If you see a red flashing light: This could mean three possible things:
- There is an error with the cutter. Clean the paper cutter of any debris.
- The Toast Printer's top cover is open. Make sure the cover is completely closed.
- The print head is overheated. Turn off the printer and wait for the print head to cool down.
If you see a red flashing light and hear buzzing sounds: This could be a serious malfunction with your printer. Reach out to your Toast representative if the printer is still under warranty.
If you see a blue light: This means your printer is in sleep mode. In order to exit sleep mode, simply tap the power button.
My Toast Printer doesn't turn on, what's going on?
Make sure the printer's light is on (blue/amber/green). If this is the case, the power hub has power and will just need to be switched on.
If there's no light at all, then take the following steps:
- Double-check that the power cable is fully plugged into your printer and the Toast hub. Also, make sure the thumb screw is tightened so the cable is fully secured to the printer. Ensure that there is a green light on the power adapter.
- If there's a green light on the power adapter, then there is power from the wall and the power adapter is working.
- If there is an amber or blue light, this means that the power hub has power and the printer itself needs to be switched on. Press and hold the power button on the printer to turn it on until you see a green light on the printer itself. You can also try your power outlet in another working outlet.
- Next, we'll check the Ethernet cable. Ensure that your Ethernet cable is plugged into your printer and also connected to your router.
- Turn off both your printer and terminal. Note: All in-progress orders will remain in the print queue. However, this reset will temporarily interrupt your restaurant flow.
- Unplug both the power and Ethernet cables. Replug and turn it back on.
- Once your device terminal is back on, re-sync all data on the terminal side. Log in to Toast and select the three-dot icon in the top right of the passcode screen. Select Re-sync Orders and confirm the selection when prompted.
- Select the three-dot icon and choose Re-sync ALL Data. Confirm when prompted on the following screen.
- Perform a test print by selecting the feed and power buttons simultaneously.
If the printer doesn't power on and it has no light, or if you notice the power cable is damaged, please chat with Customer Support and mention code #510. Start a live chat with our Customer Support team. Chat is available in Toast Web and Payroll Web (blue support button in bottom right of every page) and the Support tab in the Toast Now app.
For more information on how to contact support view "" or go to .
My Toast Printer doesn't print at all. What should I do?
- Start by confirming that your printer is properly powered on by following the .
- Now, make sure the paper roll is in there and placed in the correct orientation (check out the ).
- If your printer does print a test slip but is not printing from a Toast device, try resetting the Ethernet switch on the printer by opening the printer door and pressing the feed button 5 times. The power light will flash when the reset is complete.
- Next, unplug and replug all cables from your Toast printer and try to print another test slip. If you are printing from a handheld device, make sure it is connected to the Toast secure Wi-Fi. If you are printing from a terminal, make sure the terminal has wireless LAN turned on and the correct printer is selected in printer setup.
- Next, perform a hardware test print by powering off the printer and then simultaneously pressing and holding the feed and power buttons until you hear the printer make a noise. It should print up a test page within a few seconds.
- If the printer has a green light, but is unable to test print, please chat with Customer Support and mention code #511. Start a chat in by clicking the blue button on the bottom right corner of any page or by selecting the Support icon at the bottom of the screen in the Toast Now App. Don’t have the app yet? Download it today on or on the Google Play Store.
- If the printer successfully prints, we will need to check a few things.
Is DHCP Enabled or Disabled?
| DHCP Enabled | DHCP Disabled |
| If your test receipt shows that DHCP is Enabled, your printer is set up for a IP address. All printers shipped from Toast since June 2021 are DHCP enabled. On the in Toast Web, confirm the serial number field is populated (with the serial number of the device) and the IP address field is empty. Some serial numbers may include the model number (ex., ). In these instances, enter the entire number in the field. Example: |
The paper is not exiting the printer or it stopped printing halfway. What should I do?
The printer is either out of paper or there is a paper jam. Check out the following steps:
- Open the printer cover and check and see if the paper roll is empty. If so, replace it with a new one.
- If there's still paper remaining on the roll, check for debris on the cutter or print head.
- Clean out any debris, readjust the printer paper, and close the cover.
The Paper Feed light keeps lighting up. What should I do?
Remove and reinsert the paper roll into the printer correctly based on the image below (the paper should be exiting the opposite side of the cover). Ensure the latch is also fully closed (you heard a snap)and cleared of all debris.
If the Paper Feed light still lights up, please chat with Customer Support and mention code #512. Start a chat in by clicking the blue button on the bottom right corner of any page or by selecting the Support icon at the bottom of the screen in the Toast Now App. Don’t have the app yet? Download it today on or on the Google Play Store.
The paper doesn't get cut when the receipt is finished printing. How can I fix it?
- Open up the paper reservoir and check to make sure that there isn't an extra plastic centerpiece for a paper roll left behind.
- Close the lid and attempt a test print by powering off the printer and then simultaneously holding down the power and feed buttons.
- Sometimes paper or other debris can form inside the printer. We recommend cleaning any debris from the cutting mechanism, the paper itself, and the print head.
If the printout has either a partial cut or no cut at all, please chat with Customer Support and mention code #513. Start a chat in by clicking the blue button on the bottom right corner of any page or by selecting the Support icon at the bottom of the screen in the Toast Now App. Don’t have the app yet? Download it today on or on the Google Play Store.
My receipts are printing too lightly or are not clear. How can I fix it?
The printer's print head or platen roller may be dirty. Note that the Toast Printer doesn't use ink cartridges.
- Clean the print head gently with a cotton swab and rubbing alcohol. Clean the platen roller (highlighted below) as well. Make sure to dry it, then close it back and retry to print a ticket.
Printhead (image):
My receipts are printing crooked. Why is that?
This may be due to a configuration in Toast Web.
- Log in to Toast Web and check that the TP200 configuration is selected for the printer. To learn more about this, check out this Toast Central article: .
- Additionally, make sure the paper roll is installed correctly and isn't crooked.
My printer is printing a blank piece of receipt paper. Why is that?
- Make sure you're using 80 mm thermal paper.
- Additionally, the printer paper may have been loaded in backward. The paper should exist on the opposite side of the cover. Use the images below to see how to position the paper correctly.
My printer is not working after a power outage. How can I fix that?
After a power outage, it is common for printer functionality to be disrupted. Please note your Toast network MUST be online before troubleshooting any printers or terminals. For more information on this visit this Toast Central article: .
Once your Toast-provided Meraki router has a solid white light and has successfully recovered from the power outage, it is time to power cycle your printers.
- Turn off all printers.
- Turn all printers on one at a time. Leave the printer off for about a minute before powering back on.
- Use the Printer Setup to confirm that the network has assigned unique IP addresses for each printer. See this Toast Central article, for more information.
Note: If your printer still has an IP address ending in .168 or .169, repeat steps 1 through 3 once more.
If you have tried the steps above and your printers are still not functioning correctly, please chat with Customer Support and mention code #515. Start a chat in by clicking the blue button on the bottom right corner of any page or by selecting the Support icon at the bottom of the screen in the Toast Now App. Don’t have the app yet? Download it today on or on the Google Play Store.
My receipts are displaying the wrong type of currency. How can I fix that?
To change the currency type that is displayed on receipts, you need to configure the language pack settings in the printer setup section of Toast Web. Learn more in this Toast Central article, .
How do I clean my printer?
For more information on cleaning your printer, see: .
