Get Help With Toast Delivery Services®

Locate Toast Delivery Services® (TDS) Order ID

The Uber Direct and DoorDash Drive Order IDs are both available in the Orders Hub on the Toast POS or on the Order Details pop-up on the Orders Report in Toast Web. 


 

Locate the Toast Delivery Services® Order ID in Toast Web

1. Navigate to  then select Reports > Sales > Orders. 
2. Locate the order and select View Delivery Provider ID on the Order Details.

Note: the Uber Direct Order ID will be five characters, as highlighted below. Example: 5d187. The DoorDash provider ID will be 10-digits. 

 

Locate the Toast Delivery Services® Order ID on Orders Hub

To find the Toast Delivery Services Order ID in Orders Hub, navigate to Orders Hub > Select Order > View Delivery Provider ID.

Request a Refund From My Toast Delivery Services® Provider 

You may be eligible to receive a full or partial refund from Uber Direct or DoorDash Drive for the order value of your Toast Delivery Services® order if there is an issue with your delivery. Note: Uber Direct and DoorDash Drive will never refund your guest directly. If you want to refund your guest, you must do so on the Toast POS itself, and subsequently you will need to request a refund for your restaurant from the delivery provider. For more information on what you will get refunded, see or .

Ensure that you include your restaurant name, delivery provider ID, order date, guest name, and the reason for your refund request in the email.  You may use the template below:

Uber Direct Email Template for Refund Requests

• To: uberdirect@uber.com 
• Subject: Refund Request for {insert Uber Direct Order ID}
• Body:
  • To Uber Direct Customer Support
  • I'm writing to request a refund for Uber Direct order {insert Uber Direct Order ID} that {insert reason for refund request - e.g. was never delivered}.
    • Restaurant Name: 
    • Uber Order Number: 
    • Order Date: 
    • Guest Name: 
    • Reason: 

• To:
• Subject: Refund Request for {insert DoorDash Drive Order ID}
• Body:
  • To DoorDash Drive Customer Support
  • I'm writing to request a refund for DoorDash Drive order {insert DoorDash Drive Order ID} that {insert reason for refund request - e.g., was never delivered}.
    • Restaurant Name:
    • DoorDash Order Number:
    • Order Date:
    • Guest Name: Reason: 

Additional Resources for Toast Delivery Services®

• - Learn how you can contact Customer Support on your Toast device and in Toast Web.