Last updated: Feb 18, 2026, 2:10 PM
Get answers to FAQ related to Toast Delivery Services® and Uber Direct/DoorDash Drive support, including delivery radius, tips, reporting, and dispatch errors.
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Use this article as a resource for Toast Delivery Services® and Uber Direct/DoorDash Drive support topics. Below are answers to some frequently asked questions.
The delivery quote time your guest sees is determined by your order quote times + your delivery provider’s estimated delivery time. To learn more about setting your quote times, check out this Toast Central article on Manage Your Quote Time Strategy.
The guest then sees that quote time plus the estimated time Uber Direct or DoorDash Driver will take to deliver the order, which your delivery provider calculates.
Here's how it works:
Your order quote times are used as the pickup time for the driver. This is set up in the Takeout & delivery page in your back-end. To learn more on how to set up your quote time, check out this Toast Central article on .
Takeout hours in your Online Ordering schedule are used for Toast Delivery Services®know. These hours cannot be different from Takeout hours at this time. To view, navigate to Takeout & delivery in Toast Web and scroll down to the Online Ordering hours section.
You can switch the delivery provider that powers Toast Delivery Services® at any time in Toast Web. Follow the steps below:
| Updates to your Toast Delivery Services® delivery provider will go live once you save and publish your changes. The delivery provider that is selected at the time the order is placed will fulfill the order. If you update your delivery provider, you may have scheduled orders that are fulfilled by a different provider than the one you have selected. |
The radius is set automatically by your delivery provider.
Uber Direct:
The default delivery radius is 10 miles (except for NYC) as a straight line (not driving distance). The radius excludes major bridges, airports, and state lines.
DoorDash Drive:
The default delivery radius is 10 miles (except for NYC) as a straight line (not driving distance). The radius excludes major bridges, airports, and state lines.
Note: Please remember that this may differ from your delivery radius on the Uber Eats and DoorDash app.
We recommend checking the following:
Navigate to Service Charges and set the Waive Fee Threshold to $1.00. This will make the delivery fee free to guests.
Yes, the delivery service charge can be edited by logging into toasttab.com, navigating to the Payments header, and selecting Service Charges.
Yes. Multiple delivery fees with different "waive thresholds" can be set up so that the fees drop off as the guest's cart size grows. This helps encourage larger orders to protect against small order sizes.
In the example below there are three Delivery Fees with different "waive thresholds". As the cart size grows, the delivery fee decreases until they all drop off at orders over $100 for free delivery.
Ex. 1: $10 Order would charge the customer a $7.50 Delivery Fee and cost the restaurant $0 (0%)
Ex. 2: A $40 Order would charge the customer a $5 Delivery Fee and cost the restaurant $2.50 (6.25%)
Ex. 3: $100 Order would charge the customer a $0 Delivery Fee and cost the restaurant $7.50 (7.5%)
Yes! Your guests will receive clear text notifications related to their order. Here are some examples of the text notifications they will receive:
These texts will also contain links to your guest's Toast order tracking page. This tracking page has the driver name, photo, and phone number, as well as the restaurant name and phone number associated with their order as seen in the example below.
Note: To see updates on the order tracking page, the guest will have to refresh. Your guest will also have to be logged in to their Toast account when placing the order AND when viewing the tracking link to be able to see the map and the delivery address, otherwise they will just see a delivery status bar showing the order proceed through the necessary delivery steps. To learn more, see: .
When something goes wrong with an order, an error message will display. Please note that you must be on the delivery screen to see the following errors:
Call the driver using the driver's phone number listed on the order in POS. If you can't contact the driver, call Uber Direct at (866) 987-3750 or DoorDash Drive at (855) 222-8111. You must call from the phone number that you have listed in Toast to reach the driver.
Toast POS customers can find out more about how to access order numbers and driver contact information in this Toast Central article, ."
The order number is on the POS screen as indicated below in the Payment Terminal and Orders Hub examples.
Additionally, if you've refunded a guest for their undelivered order, but still need to remove the delivery fee in order to close the check, follow these directions:
Please reach out to Customer Support so we can help resolve.
Toast withholds TDS delivery fees and driver tips from your daily credit card settlement payouts on a per-order basis. When your credit card sales are processed by your credit card processor, TDS delivery fees and tips are deducted before those amounts are settled and deposited into your bank account. Should an order be subsequently amended, updated charges will be withheld from the next available credit card batches. Order adjustments resulting in refunds of order value, delivery fees, or driver tips will be credited against each subsequent order’s withheld fees and tips until the total amount is refunded. For TDS billing and refund questions, check out the following Toast Central articles:
The restaurant receives guest data like a typical online order.
Yes, you can add a delay to your Toast Delivery Services® orders the same way you would add delays to takeout orders. Check out this Toast Central article on to learn more. Note that to add a delay to these orders, you will need to add a Takeout delay to adjust the quoted time for Toast Delivery Services®. The takeout/pickup quote time will adjust automatically as a result. The quote time for guests will appear as the takeout quoted time + any delay added + your delivery provider’s estimated delivery time.
To enable Toast Delivery Services for Online Ordering, navigate to Takeout & delivery > Availability > Takeout/delivery in Toast Web and scroll down to the Delivery section. From here, you can enable Toast Delivery Services.
Make sure you have selected the Dining Option Toast Delivery Services on the KDS. Check out this article on for instructions.
Check out this Toast Central article on for reporting details.
Yes, check out this article, to learn more.
No, only debit and credit card payments can be accepted with Toast Delivery Services®.
No, if you are using your delivery drivers for your restaurant, you will not be able to use the Toast Delivery Services® feature. Restaurants cannot have both at the same time and cannot switch back and forth (ex. cannot have Toast Delivery Services on the weekends and your drivers on weekdays).
No, you cannot remove the takeout dining option at this time for guests placing online orders. Both takeout and delivery must be enabled to use Toast Delivery Services at this time.
Yes. Toast does support alcohol deliveries through Toast Delivery Services. See this Toast Central article on for more information. Restaurants should also review the for restrictions on the delivery of age-restricted items.
Note: All applicable menu items must be labeled as an alcoholic item. If not, your Toast Delivery Services account can be deactivated.
Toast Delivery Services® requires an up-to-date pickup address. The address on the Restaurant info page in Toast Web is sent to the driver for pickup. If your food truck is consistently parked in the same location and you use DoorDash as your delivery provider, you can use Toast Delivery Services®. However, if you move multiple times during the day, Toast Delivery Services® may not be the right solution for you. Note: At this time, Uber Direct does not support delivery pickup for Toast Delivery Services®.
Toast Deliver Services® is available for Catering & Events. For more information, see the Enable Toast Delivery Services® for Third-Party Ordering Partners section in .
Both options must be assigned to the job title called Delivery Service Driver. The driver does not need to clock in if set to Hourly work.