Last updated: Jun 15, 2026, 11:41 AM
Toast Delivery Services® (TDS) lets you offer direct delivery on your Toast Online Ordering channels using a network of on-demand delivery drivers powered by Uber Direct or DoorDash Drive. You do not need your own delivery drivers.
Toast Delivery Services® saves you money compared to third-party delivery apps by charging a flat delivery fee per delivery for orders placed on your Toast Online Ordering channels. You also choose how much of the delivery fee to pass on to your guests, and you keep your guest data to use with other Toast modules such as email marketing, loyalty, and gift cards.
You can enable or disable Toast Delivery Services® at any time using the on/off toggle on the Toast Web Takeout & delivery page. There are no commitments.
Note: Toast Delivery Services® is different from the DoorDash and Uber Eats Marketplaces. Marketplace orders come in through the DoorDash and Uber Eats apps and are set up separately. To learn about those direct integrations, see Get Started with DoorDash and Get Started with Uber Eats.
When a guest places a delivery order on your Toast Online Ordering channels, an on-demand delivery driver from Uber Direct or DoorDash Drive picks up the order from your restaurant and delivers it to the guest. Toast Delivery Services® is integrated with your Toast POS, so the order flows through the same system as your other online orders.
If you are already subscribed and want to start taking orders, see Get Started With Toast Delivery Services® for setup steps.
With Toast Delivery Services® automated billing, Toast withholds the flat delivery fee, driver tip, and Toast flat service fee from your credit card payouts on each order. Toast sends you a monthly email with a billing summary, and no action is required on your part. For full details on how withholding works, see Toast Delivery Services® Automated Billing Overview.
Driver tips are assigned to a "TDS Driver" employee. Deduct these tips from your credit card tips before paying out your own staff. You can view Toast Delivery Services® tips by filtering your Sales Summary or Labor Summary report by "TDS Driver." For more on this, see Access Reporting for Toast Delivery Services.
For Uber Direct, you are charged one flat fee per delivery of $6.99 for orders less than 6 miles and $8.74 for orders between 6 and 8 miles, plus applicable Regulatory Fees for orders in California, New York City, and Seattle, WA. The default radius is 10 miles. You must contact Toast Customer Care to request a radius reduction to 6 miles.
| Delivery Radius | Delivery Fee | Extended Radius Fee* | Total Fee** |
| Less than 6 miles | $6.99 | $0 | $6.99 |
| Between 6-8 miles | $6.99 | $1.75 | $8.74 |
| Between 8-9 miles | $6.99 | $2.50 | $9.49 |
| Between 9-10 miles | $6.99 | $3.00 | $9.99 |
Note: *The distance used to calculate Uber Direct delivery fees is the straight-line distance ("as the crow flies") between your restaurant and your guest. Contact Toast Customer Care to request updates to the delivery radius for your restaurant management group.
Note: **Add applicable Regulatory Fees for orders in California, New York City, and Seattle, WA.
For DoorDash Drive, you are charged one flat fee per delivery of $7.49 for orders within 5 miles and an incremental $0.50 per additional mile up to 10 miles, plus applicable Regulatory Fees for orders in California, New York City, and Seattle, WA. The default radius for new merchants is 10 miles. You must contact Toast Customer Care to request a radius reduction to 5 miles.
| Delivery Distance* | Delivery Fee | Extended Radius Fee* | Total Fee** |
| Within 5 miles | $7.49 | $0 | $7.49 |
| Between 5-10 miles | $7.49 | $0.50 per additional mile above 5 miles | $7.49 + $0.50 per additional mile above 5 miles |
Note: *The distance DoorDash Drive uses to calculate delivery fees is the driving distance between your restaurant and your guest.
Note: **Add applicable Regulatory Fees for orders in California, New York City, and Seattle, WA.
| Region | TDS powered by Uber Direct | TDS powered by DoorDash Drive |
| California | +$2.00 | +$2.00 |
| New York City | +$3.00 | +$2.99 |
| Seattle, WA | +$5.00 | +$4.99 |
For more billing questions, including withholding, cancellation fees, and reconciliation, see Toast Delivery Services® Billing FAQ.
Because Toast Delivery Services® is integrated with the Toast POS, you can use the "Toast Delivery Services" dining option to track delivery statuses on the Orders Hub or to place phone orders on the POS. For step-by-step tracking instructions, see Optimize Toast Delivery Services® POS Order Tracking Workflow.
When guests place orders on your Online Ordering page, they receive end-to-end order tracking on their order confirmation page, plus order update text messages (SMS) sent to the phone number on file. To learn more, see Toast Delivery Services® Order Status Tracking.
To find the order ID, driver name, and driver phone number, or to request a new driver (redispatch) when there is an issue, see Contact Your Toast Delivery Services® Driver and Request a New Driver for a Toast Delivery Services® Order.
If you have a question about a Toast Delivery Services® delivery or need to request a refund, contact your delivery provider by phone or email. The delivery provider collects the delivery fee and driver tip, so refunds for those amounts are handled on the provider's side. For provider contact details, see Get Help With Toast Delivery Services®.
To refund the restaurant portion of an order, use your normal Toast refund flow. To request reimbursement for the delivery fee and tip, contact your delivery provider and reference both the Toast check ID and the provider order ID. For full refund details, see Toast Delivery Services® Billing FAQ.
Note: If a guest contacts Toast Guest Support, the Toast team engages directly with Uber Direct or DoorDash Drive, secures the refund, and passes it to the guest while keeping you notified. For more information, see Toast Delivery Services® Terms & Conditions.
Here are other important details about Toast Delivery Services®:
To learn how to manage incoming Toast Delivery Services® orders, see Manage Off-Premise Orders with Orders Hub.
Toast Delivery Services® (TDS) is a Toast feature that delivers your online orders using on-demand drivers from Uber Direct or DoorDash Drive, so you do not need your own drivers. When a guest places a delivery order on your Toast Online Ordering channels, a driver picks the order up from your restaurant and delivers it to the guest.
Your Toast Delivery Services® delivery fees depend on the provider and the delivery distance. Uber Direct charges $6.99 for orders under 6 miles, rising to $9.99 near the 10-mile edge, and DoorDash Drive charges $7.49 within 5 miles plus $0.50 per additional mile. Orders in California, New York City, and Seattle, WA also add a Regulatory Fee. See the fee tables above for the full breakdown.
You cannot use your own delivery drivers and Toast Delivery Services® at the same time. You must choose one delivery option. If you turn on delivery and it keeps going to Toast Delivery Services®, confirm you saved and published your changes; if it still reverts, contact Toast Customer Care. For steps to turn the feature off, see Disable Toast Delivery Services®.
To request a new driver for a Toast Delivery Services® order, select the order on the delivery screen in the Orders Hub and select Redispatch (also called Request New Driver). For full instructions, see Optimize Toast Delivery Services® POS Order Tracking Workflow.
If your Toast Delivery Services® orders are not firing to your Kitchen Display System (KDS), confirm that the "Toast Delivery Services" dining option is enabled on the KDS device. Without this setting, KDS routing will not include Toast Delivery Services® orders. For full routing instructions, see Configure Ticket Routing and Filter Tickets on Your KDS Device.
To exclude Toast Delivery Services® driver tips from your sales report, filter your Sales Summary or Labor Summary report to exclude the "TDS Driver" employee. Toast Delivery Services® driver tips are tracked under this auto-generated employee, separate from your in-house staff tips. For details, see Toast Delivery Services® Automated Billing Overview.