Last updated: Nov 6, 2026, 5:14 PM
The Reward Builder is the new way to set up rewards and promotions in Toast Loyalty. Rewards and promotions now live together on one page in Toast Web, and you build each one in a full-page, step-by-step builder. Your guests, points, and members stay right where they are.
The Reward Builder is available to restaurants whose Toast Loyalty program uses fixed (tiered) cash rewards or free item rewards. If your program still uses a progressive cashback reward, see Configure and Redeem Tiered Rewards in Toast Loyalty to learn about switching. You need the 4.8 Marketing Info permission to configure Toast Loyalty. The Toast Loyalty module is included in the Marketing Suite.
More tiered rewards give your guests more reasons to keep coming back.
Use this table to find settings that moved.
| What you're looking for | Where it was | Where it is now |
| Rewards | Loyalty settings | Toast Web > Marketing > Loyalty > Loyalty rewards |
| Program type (visit based or amount based) | Top of Loyalty settings | Loyalty rewards > Earning methods |
| Bonuses (Day & time, Dining option, Birthday treat) | Bonus points and perks in Loyalty settings | Loyalty rewards > Promotions |
| Program description, sign-up method, alerts, program promotion, availability, and channels | Loyalty settings | Loyalty settings (unchanged) |
Your earning summary and key stats stay at the top of the Loyalty overview page. Summary cards now show your active rewards and promotions at a glance, with quick links to add more. A banner takes you straight into the Reward Builder. To open the page, navigate to Toast Web > Marketing > Loyalty.
Rewards live on Toast Web > Marketing > Loyalty > Loyalty rewards, next to your promotions. Each reward appears as a card that shows its status. You can edit a reward by selecting Edit or the three-dot overflow menu (…).
The Reward Builder has two parts. Condition is what guests need to unlock the reward. Guests receive is what they get: a free item, a dollar amount off, or a percentage off an item. You can have up to five tiered rewards, and at least one reward must stay active.
Promotions replace Bonus settings. You build them in the same Reward Builder as your rewards. Set a promotion once, and it runs on its own, so you do not need to come back to turn it on or off.
Choose a promotion type: Sign up, Birthday, Day & time, or Dining. Day & time promotions apply on days and times you choose, and Dining promotions apply to the dining options you choose. A Birthday promotion can be a free item, a dollar amount off, or a percentage off. You can have up to five promotions. The Promotions table shows each promotion's type, condition, what guests receive, dates, and status.
To build one, see Create Promotions in Toast Loyalty.
Earning methods have their own section on the Loyalty rewards page, next to the rewards they power. Program type used to sit at the top of Loyalty settings. Select Edit in this section to view or change how many points or visits guests earn, and to switch between a points-based and a visit-based program.
Loyalty settings now hold only your general program settings: program description, sign-up method, alerts, program promotion, availability, and channels. A banner at the top points you to the Loyalty rewards page for anything that moved.
Points, members, and reward history carry over, so your guests do not lose their progress. Loyalty members and Loyalty account merging are unchanged.