Troubleshoot Item Count

Why is my inventory/stock showing different numbers on my devices or in Toast Web?

There are a couple of different places where your inventory count can be adjusted:

• On the back-end in Toast Web (Set Stock Status and Update Inventory Count in the Menu Builder)
• On the POS in Quick Edit mode (Use Quick Edit Mode on the POS)
• On the Toast Now app (Get Started With the Toast Now App)

If you notice that item counts are not updated on terminals:

• Check to make sure any changes made in Toast Web were published.
• Check that your device synced properly if you edited count using Quick Edit mode.

Also, if you've made menu edits recently - check that you didn't unintentionally deep copy your menu item. Deep copying creates an independent copy of a menu item, so if you update the count of the original item it will not affect the count of the copied item. Learn more here: Reuse or Copy Menu Groups, Items, and Modifiers.