Get Help With Discounts Not Appearing on POS

If you've created discounts in Toast Web and the discounts are not appearing on your Toast POS device, it could be because one of the following settings has been configured or the change hasn't been published to your Toast devices. Below are the potential reasons why this may be happening.
 

In this Article:

• Item Not Configured for Discounts
• Item-Level Only Discount
• Default Dining Option
• Publishing
• Discount Availability

Item Not Configured for Discounts

An item must be configured for discounts on the item details page or through advanced properties. To check if an item is configured to allow for discounts:

1. In Toast Web, navigate to Menus > Bulk management > Advanced properties.
2. Open the Show/Hide drop-down and make sure Can be discounted? is selected. 
3. Expand your menus until you find the item in question and ensure that Can be discounted? is set to Yes.
4. Save and publish any changes.

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Item-Level Only Discount

If a discount is set to be applied to an item as opposed to a check, it will only appear when the eligible item is selected from the order screen and the Discount Item button is selected. Any discounts that are applied to whole checks can be found by selecting the Discount button on the check details of the order screen, after the items have been sent. 
 

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Default Dining Option

Your discount might not be appearing if your device is missing a Default Dining Option assignment. To confirm you have an assigned default dining option:

1. On your Toast Flex or Toast Go main menu dashboard, navigate to Setup > Device Setup.
2. Scroll down and select Device Default Dining Options. This setting allows you to select a default dining option for that specific device. If no device is selected, select a dining option for the device. 

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Publishing

If a discount was created in the Toast Web and saved, it must be published to appear on your Toast POS device. This can be done at the time of creation by selecting Publish Now after selecting Save, or by navigating to Toast account > Publishing > Publish Config to push all saved changes to your Toast devices. 

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Discount Availability

When creating a discount, you have the ability to apply a date range, days of the week, and a time range during which the discount will be eligible. If your discount is not appearing on Toast POS devices, it may be that you are attempting to view the discount outside of its set availability.

To find out, navigate to the Payments > Comps and promos > Discounts and promo codes, and choose the pencil icon next to the missing discount to access its detail page. Scroll down to the Availability section and update the date and time range if applicable. Select Save and Publish Now to finalize your changes. 

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