Troubleshoot Disappearing Menus or Menu Items

• Why have my menu items disappeared?
• Why are menu items not appearing on my POS terminal or handheld?
• Why aren’t my menu updates reflected on my POS devices?

If you use Toast Multilocation Management (MLM) and your menu is suddenly unavailable or not visible, contact your menu administrator as this is likely a menu target or version error.

If your menus aren't showing on your POS devices, try the following troubleshooting steps:

1. Check your menu visibility settings. Visibility settings control what menus will show up on different channels such as your POS or your Online Ordering page. To adjust these settings:
   1. Navigate to Menus > Bulk management > Advanced properties.
   2. Select the Show/Hide drop-down menu and select Visible To.
   3. A column will populate with a drop-down menu containing the different available channels: POS, Kiosk and Order & Pay, Toast (online ordering) and Partners. Adjust where each menu needs to show.
   4. Make sure to save and publish all changes.
   5. Note: Your menu's availability can also be the reason that certain items aren't appearing. Menus can be available for certain days of the week and certain times of day. Learn more here: .
2. Check to make sure there are no unpublished menu changes. You can do this by looking for the publishing status icon at the top of the page in Toast Web (learn more here: ).
3. Resync data on your POS device after ensuring there are no pending credit card payments. You can do this by following these steps:
   1. Log into your Toast app on the device in question.
   2. Select the three-dot overflow menu (three vertical dots) in the upper-righthand corner, and then select Device status.
   3. Select the Queues tab.
   4. Check the Credit Card Queue and make sure there aren’t any pending payments.
   5. Then, resync all data by following these steps:
      
      1. From the passcode screen on the device in question, select the three-dot overflow menu in the upper-righthand corner. If you need to return to the passcode screen, select Switch user first.
      2. Select Resync ALL Data.
      3. Confirm when prompted on the following screen.
4. Clear the cache of your Toast app on your POS device.
   
   1. Select the circle on the bottom of your screen.
   2. Navigate to the Settings app (gear icon) and then navigate to Apps > Toast POS.
   3. Select Force stop.
   4. Underneath that button, select Storage.
   5. Select Clear cache.
   6. Power off your device for one minute, then open the Toast app again.

Menu settings in MLM setups can be broken down into menu targets, versions, and owners. If any of these settings are changed or adjusted by your menu administrator, it can result in menu items or entire menus appearing to be missing or have disappeared.

Components of shared menus in MLM can be targeted, or displayed, to a single location or group of locations that wish to utilize the same menu items and groups. Depending on the location(s) selected for each portion of the menu, it may or may not be visible due to your location's menu permissions.

Some portions of your menu may be versioned for your specific location. This means that you may be able to view or edit this portion of your menu with Local Menu Edit permission, while other shared portions are unavailable for customization. Who can edit versioned menus depends on your restaurant's menu owners, or those users that have been granted Local Menu Edit permission.

By managing these settings, you can ensure that your location has access to view or edit the correct set of menus when using MLM, and keep menu items shared with the appropriate parties.

To learn more, see these additional resources: