Last updated: Dec 10, 2025, 10:15 AM
If you use Toast Multilocation Management (MLM) and your menu is suddenly unavailable or not visible, contact your menu administrator as this is likely a menu target or version error.
If your menus aren't showing on your POS devices, try the following troubleshooting steps:
Menu settings in MLM setups can be broken down into menu targets, versions, and owners. If any of these settings are changed or adjusted by your menu administrator, it can result in menu items or entire menus appearing to be missing or have disappeared.
Components of shared menus in MLM can be targeted, or displayed, to a single location or group of locations that wish to utilize the same menu items and groups. Depending on the location(s) selected for each portion of the menu, it may or may not be visible due to your location's menu permissions.
Some portions of your menu may be versioned for your specific location. This means that you may be able to view or edit this portion of your menu with Local Menu Edit permission, while other shared portions are unavailable for customization. Who can edit versioned menus depends on your restaurant's menu owners, or those users that have been granted Local Menu Edit permission.
By managing these settings, you can ensure that your location has access to view or edit the correct set of menus when using MLM, and keep menu items shared with the appropriate parties.
To learn more, see these additional resources: