Get Help With Disappearing Menus or Menu Items

Last updated: Apr 23, 2026, 5:08 PM

Question

  • Why have my menu items disappeared?
  • Why are menu items not appearing on my POS terminal or handheld?
  • Why aren’t my menu updates reflected on my POS devices?

Answer

If you use Toast Multilocation Management and your menu is suddenly unavailable or not visible, this is likely a menu target or version error — a configuration issue that affects which menu version is assigned to your location. First try the following: 

 

  • Check Published Changes (V2)
    • Review recent updates across all locations—changes may only be applied to specific locations.
  • Confirm Visibility & Targeting
    • Ensure the menu is visible in the correct channel (e.g., POS).
    • Verify your location is included in the menu’s targeting.
  • Check Menu Version
    • If using versions, make sure the correct version is active.

If you are unable to resolve using the steps above, contact your menu administrator to investigate.

Troubleshooting Steps

Work through these steps in order. Steps 1 and 2 are in Toast Web (your browser). Steps 3 and 4 are on your Toast POS device.

Step 1: Check your menu's visibility settings (Toast Web)

Visibility settings control which channels a menu appears on — POS, Kiosk, Online Ordering, and third-party partners. If a menu's visibility for the POS is turned off, it won't appear on your terminals.

 

  1. In Toast Web, navigate to Menus > Bulk management > Advanced properties.
  2. Select the Show/Hide drop-down menu and select Visible To.
  3. A column will appear with a drop-down for each menu. The available channels are: POS, Kiosk and Order & Pay, Toast (online ordering), and Partners.
  4. Confirm the correct channels are selected for each menu.
  5. Select Save and Publish to apply any changes.

 

Also check: Menu availability schedule. Menus can be configured to appear only on specific days of the week or times of day. If a menu is available but not visible at a certain time, the schedule may be the cause. See Set Menu Availability for steps to review and adjust availability settings.

 

Step 2: Check for unpublished menu changes (Toast Web)

If recent changes were made to your menus but not published, the POS will continue showing the previous version.

In Toast Web, look for the publishing status icon at the top of the page. If it shows unpublished changes, publish them now. For more details, see Publish Changes in Toast Web.

 

Step 3: Resync data on your Toast POS device

If visibility settings and publishing look correct in Toast Web, the POS device may not have received the latest data. Resync before doing anything else on the device side.

 

Before resyncing, confirm there are no pending credit card payments:

  1. Log in to the Toast app on the device in question.
  2. Select the three-dot overflow menu (three vertical dots) in the upper-right corner, then select Device status.
  3. Select the Queues tab.
  4. Check the Credit Card Queue and confirm there are no pending payments.

Then resync:

  1. From the passcode screen on the device (select Switch user first if needed).
  2. Select the three-dot overflow menu in the upper-right corner.
  3. Select Resync ALL Data.
  4. Confirm when prompted.

 

Step 4: Clear the cache of the Toast app on your POS device

If resyncing didn't resolve the issue, clearing the app cache on the device may help.

  1. Select the circle button at the bottom of your screen.
  2. Navigate to the Settings app (gear icon), then go to Apps > Toast POS.
  3. Select Force stop.
  4. Select Storage.
  5. Select Clear cache.
  6. Power off your device for one minute, then open the Toast app again.

 

Before you contact Support

If you've completed all four steps and menus are still not appearing, contact Customer Care. Before reaching out, have the following ready:

  • Which menu or menu items are missing and on which channel (POS, online ordering, kiosk)
  • Whether visibility settings in Toast Web show the menu as visible for the affected channel
  • Whether there are any unpublished changes in Toast Web
  • Whether the issue is happening on one device or all devices
  • Whether your restaurant uses Multilocation Management (MLM)
  • Steps you've already completed

Additional Information

Menu settings in MLM setups can be broken down into menu targets, versions, and owners. If any of these settings are changed or adjusted by your menu administrator, it can result in menu items or entire menus appearing to be missing or have disappeared.

 

Components of shared menus in MLM can be targeted, or displayed, to a single location or group of locations that wish to utilize the same menu items and groups. Depending on the location(s) selected for each portion of the menu, it may or may not be visible due to your location's menu permissions.

 

Some portions of your menu may be versioned for your specific location. This means that you may be able to view or edit this portion of your menu with Local Menu Edit permission, while other shared portions are unavailable for customization. Who can edit versioned menus depends on your restaurant's menu owners, or those users that have been granted Local Menu Edit permission.

 

By managing these settings, you can ensure that your location has access to view or edit the correct set of menus when using MLM, and keep menu items shared with the appropriate parties.

 

To learn more, see these additional resources: