DoorDash Third Party Ordering Configuration Page

Access Configuration Page

1. Log in to Toast Web and navigate to Takeout & delivery > Third party ordering.
Note: Third party ordering will only be visible if you've purchased one of our 3rd party ordering integrations like DoorDash, Grubhub, or Ubereats.

2. Next, select Menu Settings.

3. Once selected, you will see the 3PO configuration page for the chosen partner. This includes the Name and location of the restaurant location being accessed.

Here, you will see the On/Off toggle for DoorDash, which allows you to turn the direct integration on or off, making the integration available or unavailable. For more information on 3PO toggles, see .

Configuration

1. To configure DoorDash for the selected location, select Edit.

2. Once selected, the section will expand with the following:

Name and Location of the restaurant being accessed.
Hours - guests can order via the 3PO platform from this restaurant location during the hours set in Takeout & Third party delivery. For more information on setting Online Ordering hours, see this .
Menus - the list of currently selected menus that guests can see and order from on the DoorDash platform. You can now easily have different menus shown on each partner by selecting them on each partner’s individual configuration page.
Add Menu - a drop-down list where you can add/select additional menus to surface to guests on the 3PO partner.
Increase Menu Prices - Add a percent (%) or dollar ($) increase to the menus visible to the 3PO partner.

Note: Only menus with visibility set to Online ordering partners will be selectable in this dropdown. Customers can set their menu visibility via advanced menu properties or Menu Builder (non-Mutli-Location-Management [MLM] users only).

Name and Location of Restaurant

If you would like to access the 3PO configuration page settings for DoorDash for a different location, select the correct location and re-access the 3PO configuration page with the same steps as above.

Hours

The hours shown here are when guests can order takeout and delivery from the 3PO partner guest platform. These hours are set via the Takeout & delivery > Online Ordering Hours menu. To set or modify these hours:

1. Select Hours for Takeout and Third Party delivery for DoorDash. This will send you to the Takeout & Third Party delivery hours menu.

info (1).png

The hours set will apply to all 3PO partners and Toast Online Ordering. There is no way to set individual hours for each of these ordering streams at this time. To learn more about setting hours, see this video .

Menus

The menus section of the 3PO configuration page is where you will see the list of menus selected for each of the individual 3PO partners. These menus can now be dynamically chosen, allowing you to have different menus available on each individual 3PO direct integration and to change and modify those easily.

Note: For all steps below, you must select Save and Publish All Changes at the top right of the 3PO configuration page to be sure all changes are saved and applied.

Menu Incompatibilities

Menu incompatibilities can interfere with proper display and functionality for your menu(s) on your location’s DoorDash site. You can check to see if you have menu incompatibilities by navigating to Takeout & delivery > Third-party ordering > DoorDash > Menu Settings. Select the Edit v dropdown, where you will see an error message describing the incompatibilities present.

When you navigate into the relevant links, you will receive a popup with links that will take you to the item incompatibilities in question if you’d like to see them yourself.

No action is required of you — these incompatibility notices are simply informational, and your Onboarding Consultant will rectify these for you.

Add Menu

To add another menu for guest ordering, follow the steps below:

1. Select the Add Menu dropdown in the selected partner configuration page.

2. Select the menu you would like to be added to the specific 3PO direct integration.

Note: Only menus with visibility set to Visible to: Online ordering partners will surface in the 3PO configuration page’s Add Menu dropdown. See below the steps in the section.

3. Select the Add button to the right of the dropdown.

Menu Pricing

You can increase your DoorDash menu prices by scrolling to the Increase menu price section. You can choose to increase your menu item prices by a fixed amount, or a percentage.

Only menu item prices on DoorDash will be increased. Modifier prices are not increased. Additionally, the price increase you set will be on top of the current menu item prices on your selected DoorDash menus. This is important to remember if you already increased prices during your DoorDash onboarding process.

Once done, select Save and if no additional configuration updates are needed, select Publish all changes. Your menu prices will not be reflected to guests until they are published.

If you don’t see this Increase menu price section, it’s because you haven’t added a menu to this page yet to make changes to! Check out on how to first add one.

Add Menus to Available Menu Selection List

Only menus with visibility set to Visible to: Online ordering partners will surface in the 3PO configuration page’s Add Menu dropdown. If you do not see the menu you want to add, follow the steps below. For multi-location management (MLM) locations, see this section .

1. Select menu setting under the Missing a menu? text directly below the Add Menu dropdown on the 3PO configuration page. This will redirect you to the Manage Menus page in Toast’s back-end.

2. Select the menu you would like to add to the 3PO direct integrations.

3. Scroll down to Advanced properties and find the Visible To: section. Select the checkbox next to Online ordering: Ordering Partners.

Note: This will automatically add the menu to all third party ordering partners. For steps on removing a menu from your 3PO configuration page see the FAQ below.

4. Select Save and then Publish in the top right-hand corner to publish all changes. You can navigate back to the third-party ordering configuration page where you can see the menu now reflected and available on DoorDash and all 3PO partners.

Menu Builder (Non-MLM Only):

1. Select Channel visibility on the left-hand submenu bar or scroll down to Channel visibility.

2. Set the toggle next to Online order partners to the On position. This will automatically add the menu to all 3PO partners and check the boxes next to the 3PO direct integration partners below:

3. From here, you have two options to manage which partner(s) the menu will appear on:

Untick the checkbox(s) next to the 3PO individual partner(s) you wish the menu NOT to be available on. Select Save and Publish at the top right once all changes are made.

Navigate back to the third party ordering configuration pages, and remove the menu on each partner’s configuration page that you don’t wish the menu to be available on. Select Save and Publish.

Note: For steps on removing a menu from your 3PO configuration page, see the FAQ below.

Multi-Location Management (MLM)

For customers using multi-location management (MLM), follow the steps below:

1. Select menu setting under the Missing a menu? text directly below the Add Menu dropdown in the 3PO configuration pages. This will redirect you to the Manage Menus page in Toast’s back-end.

2. Select the name of the menu you would like to add to the 3PO direct integrations.

3. Scroll to Advanced properties and find the Visible To: section.

4. Select the checkbox next to Online ordering: Ordering Partners.

Note: This will automatically add the menu to DoorDash and all 3PO partners. For steps on removing a menu from your 3PO configuration page see the FAQ below.

5. Select the blue Save button at the top right and Publish your changes.

6. Navigate back to the third-party ordering configuration page, where the menu is now reflected and available on DoorDash and all 3PO partners.

FAQ

How do I modify a selected menu from a 3PO partner page?

You can select the menu name to enter the menu builder or advanced menu settings and modify the menu.

How do I remove/deselect a menu from a 3PO partner?

You can select the “-” button icon on the far right to remove the menu from the 3PO platform if desired.

On the popup page, select Remove. Remember to Save and Publish your changes.

You can also select Cancel if they wish to leave the menu.

Note: This will only remove the menu from guest ordering on the selected 3PO. The menu visibility on the menu itself will still be set to Online Ordering Partners, and that menu will still be available on the other 3PO partners where it has been selected.

How do I know that inventory added in my POS is reflected in DoorDash?

Your POS and third-party ordering integrations are synced, so whenever you make an update in POS, this will automatically be reflected in your third-party ordering partners.