Get Help: Troubleshoot Printer Error Messages

Printer Error Messages Overview
Troubleshoot Connectivity Issues Causing Printer Errors
Troubleshoot Hardware Issues Causing Printer Errors
Troubleshoot Additional Printer Error Messages
Additional Resources

Printer Error Messages Overview

Printer error messages on your Toast POS can be both confusing and frustrating, especially during busy service periods when there’s little time to contact Customer Care. This list of common printer error messages and troubleshooting steps is designed to help you quickly identify and resolve issues on your own, so you can stay focused on what matters most: running your business.

If the listed steps do not resolve your issue, you can always contact Customer Care for further assistance.

Troubleshoot Connectivity Issues Causing Printer Errors

Over half of all printer errors are attributed to connectivity issues and can be solved by following a few simple steps.

These error messages indicate a connectivity issue with your printer:

We couldn't connect to the printer.
Please reboot printer.
Printer is offline.
Unrecoverable error occurred in printer.
Something went wrong while printing.
Printer is busy.
Unable to resolve IP address.
Printer is unable to establish connection to cash drawer.

Try these steps first when you begin to troubleshoot any error messages you receive for your printer:

Unplug both the power cable and the ethernet cable from your printer. Wait 30 seconds.
Plug both cables back in and be sure to power your printer on.
Retry printing.
Verify if there is Toast outage by reviewing the Toast System Status. If there is a Toast outage, please review the information in Outages and Disruptions: Use Toast During a Local Network Outage.

If the problem is not resolved after completing the steps above, try these quick troubleshooting steps next:

Reconnect your cable: Try reconnecting the cable at your network source. Your network source will either be your switch, router, or wall port depending on your setup.
Replace your cable: If reconnecting the cable does not fix the issue, try replacing the ethernet cable with a known working ethernet cable. For example, if you have two printers in the kitchen and one printer is working, try plugging the printer you are troubleshooting into the cables used for the functional printer. This will help you determine if the cable is faulty and needs to be replaced.
Printing from a terminal? If so, make sure Wi-Fi is turned off.
Printing from a handheld device? If so, make sure you're on the correct Wi-Fi network.
Printer connected, but printing blank slips? Make sure you're using the correct paper and it is installed properly. To learn more about paper types and how to install them, see Printer Paper Rolls and Ink Ribbons.

If these steps still do not resolve your issue, please contact Customer Care.

Troubleshoot Hardware Issues Causing Printer Errors

These error messages indicate a hardware-based issue with your printer:

An error occurred on printer's receipt cutter.
Something went wrong while printing. Please check for paper jams, misfeeds, and cutter malfunctions.
Printer has no paper/no paper in printer.

Check your printers for paper jams, misfeeds, and cutter malfunctions. Ensure you are using the correct printer paper type and size, and that it has been installed correctly. To learn more about paper types and how to install them, see Printer Paper Rolls and Ink Ribbons.

If you are still having trouble printing after verifying there is no paper jam, misfeed, or cutter malfunction, follow the steps in Troubleshoot Connectivity Issues Causing Printer Errors.

If these steps still do not resolve your issue, please contact Customer Care.

Troubleshoot Additional Printer Error Messages

Printer cover is open. Please close cover on printer.

Ensure the printer cover is securely closed. If the cover is closed and you are still receiving this error, it might be necessary to replace your printer. Please contact Customer Care.

Printer was deleted. Please confirm the correct printer is selected in Device Setup or send to an alternate printer.

Navigate to Device Setup on your Toast POS.
Ensure the correct printer is selected under the Receipt Printer header.

If you do not see the printer you are looking for, see Printer Setup Overview or contact Customer Care.

Printer feed button is pressed. Please make sure the feed button is released.

Check to make sure no one is pressing the feed button on the printer before printing. If the issue persists, contact Customer Care.

Printer error detected.

The Printer Error Detected error message typically appears if the printers have experienced a power outage and have duplicate IP addresses, or if there are unresolved print errors in the printer queue.

If this is due to an IP conflict, you will be prompted to follow steps to reboot your device. You can also find these steps in the Troubleshoot Connectivity Issues Causing Printer Errors section of this article.

If it is due to an unresolved print error, you will be prompted to review the unresolved print job sitting in the queue. You can either delete the job in the queue, or resolve the printer issue presented.

If the issue persists, contact Customer Care.

There was an issue printing the Closed Cash Drawer Report.

Navigate to Device Setup on your Toast POS.
Ensure the correct printer is selected under the Receipt Printer header.
Try to print the report again.

If you do not see the printer you are looking for, see Printer Setup Overview. If you have followed these steps and your Closed Cash Drawer Report still won’t print, contact Customer Care.

We don't recognize this printer. We can't support third party printers.

Verify that you are using a Toast-branded, or compatible printer by reviewing this list of Toast Compatible Printers. If you are using a third-party printer, occasionally your printer will also print the error message ICICICICICIC. If you are using a Toast-branded or compatible printer and the issue persists, contact Customer Care.