Troubleshoot In-House Orders

In this Article

• Issue: Orders from certain employees don't fire to the kitchen printer or KDS
• Issue: One device isn't printing orders
• Issue: Only some (not all) orders are showing on the POS
• Additional Resources

Issue: Orders from certain employees don't fire to the kitchen printer or KDS

• If an order didn't send to the printer but showed on the Kitchen Display Screen (KDS), check for non-printing prep stations. Learn more: Manage Bar Orders With Non-Printing Prep Stations.
• If an order didn't show on the KDS screen but was sent to the printer, check the Ticket Display Options on the KDS. learn more: Get Help With KDS Tickets.
• If an order didn't send to the printer and it didn't show on the KDS screen, check that the items in the order are routed to the correct prep station. 
  • You can also check item routing rules to ensure that the item isn't being unintentionally redirected. Learn more: .
  • If you use device groups, check to make sure that the devices in question are all part of the same group. Learn more: .

Issue: One device isn't printing orders

• Check for non-printing prep stations. Learn more: .

Issue: Only some (not all) orders are showing on the POS

• Check to make sure that the Payment Terminal isn't filtering out any orders. Learn more: .
• If you use device groups, check to make sure that the devices in question are all part of the same group. Learn more: .

Additional Resources