Factory Reset an Elo V4 Terminal

Factory resetting is NOT standard practice for troubleshooting terminals. DO NOT factory reset your terminal until you are prepared and familiar with the results of this process. If you have any questions at all, contact Customer Care before proceeding.

1. Prior to factory resetting your device, be sure that all your payments are uploaded to the cloud to avoid losing credit card transactions. You can do this by following these steps:
   1. Ensure the device is online and connected to the Toast Web.
   2. From the Toast app, select the 3 dots in the top right corner, then select Device Status. On the Status screen, confirm that the device is online.
   3. Open the Queues tab and ensure that all payments have been uploaded to the cloud by making sure that all of the queue fields have "0" listed on the right side.
2. Select Android settings.
3. Select System.
4. Select Advanced.
5. Select Reset options.
6. Select Erase all data and Factory Reset.
7. Select Erase all data.
8. After the factory reset, you may need to reconfigure any Android device-specific settings you had set up.

Note: Don't perform a factory reset with any payments stuck on any device or while experiencing any network issues, as this will cause a loss of these payments.