Get Help With Toast Delivery Services® Tip Payouts

In this Article:

• Toast Delivery Services® Tip Reporting
  • Sale Summary Report
  • Labor Summary Report
• Close Out Day & Z-Report
• Complete Shift Review (Optional)
• FAQ
  • How should I account for tips assigned to TDS Drivers if I use Toast Tips Manager?
  • How should I account for tips assigned to TDS Drivers if I use Toast Payroll?
  • Our TDS tips are being linked to the wrong server. How do I fix this?

Toast Delivery Services® Tip Reporting

Your delivery provider collects the driver tips that guests leave on each Toast Delivery Services® (TDS) order. Toast Delivery Services tips should be deducted from Credit/Non-Cash tips before paying out your restaurant staff. Continue reading for instructions on doing this using Close Out Day on the POS or the Sales Summary and Labor Summary Report in Toast Web.

Once you enable delivery using Toast Delivery Services, Toast auto-generates an employee named TDS Driver with a job type of Delivery Services Driver. All tips your guests leave on Toast Delivery Services orders will be assigned to TDS Driver. You should not edit the employee name for TDS Driver, as doing so would no longer set aside tips you collected on behalf of TDS drivers. 
 

Note: When a delivery order is assigned to an employee with a job set up as a "TDS driver," they will receive any tips/gratuities assigned to the check. Therefore, even if a server and Driver are assigned to a TDS order, the TDS Driver employee assigned as the driver will receive the tips assigned to the check.

Toast Delivery Services® Sales Summary Report

Follow the steps below to see the amount of tips owed to Toast Delivery Service® drivers at the end of a shift or for any given time period (e.g., today, yesterday, this week, last week, or custom). 

1. Log in to Toast Web and navigate to Reports > Sales Summary.
2. Next, from the Employee dropdown, select TDS Driver. Select Update to apply this filter. You will see Net Sales and Tips for Toast Delivery Services orders in the Revenue Summary. 

Toast Delivery Services® Labor Reporting

To see the amount of tips owed to TDS drivers at the end of a shift or for any given time period (e.g., today, yesterday, this week, last week, or custom), follow the steps below. 

1. Log in to Toast Web and navigate to Reports > Labor Summary.
2. Next, from the Employee dropdown, select TDS Driver. Select Update to apply this filter. You will see Net Sales and Tips for Toast Delivery Service deliveries in the Employee Summary section. 

Toast Delivery Services® Close Out Day 

If your restaurant uses Close Out Day on a POS device to determine how much Credit/Non-Cash tips to tip out to employees, follow the instructions below to ensure you properly deduct the tips earned by TDS drivers. 

1. In Toast Web, navigate to Employees > POS report configurations > Manager end of day report.
2. On the Z Report page, use the column Show? checkbox to enable the Delivery option. This will allow you to identify driver-related tips from your POS quickly.
3. Then, select the Publish all changes button at the bottom of the page.

4. Next, access Close Out Day from a POS device to identify how much of total Credit/Non-Cash tips are tipped out to restaurant staff by deducting Toast Delivery Services Tips from Credit/Non-Cash tips.

 

Complete Shift Review (Optional)

A user that has the employee permission Shift Review can navigate to Shift Review from a POS device and complete the shift review for the employee TDS Driver. The screenshot below shows a user can identify the matching tip total with the Close Out Day report.

After completing the shift review for TDS Driver and other tipped staff and the closeout process for all cash drawers, closeout cash reporting will now include removing TDS driver tips.
 

Choosing not to complete a shift review for user TDS Driver will not include the removal TDS Driver tips in the Expected Deposit total. The Expected Deposit table only reflects on cash collected and tip-outs performed through the Shift Review workflow. Total Cash indicates all cash payments and tips received, regardless of order source.

If a restaurant prefers not to complete a shift review, the difference between Expected Deposit and Total Cash will be the total of Toast Delivery Service tips.
 

FAQ (Frequently Asked Questions)

How should I account for tips assigned to TDS Drivers if I use Toast Tips Manager?

Toast Tips Manager excludes TDS tips automatically before any pools are calculated. Therefore, you do not need to factor in deducting Toast Delivery Services tips from credit/non-cash tips if you use Tips Manager. 
 

How should I account for tips assigned to TDS Drivers if I use Toast Payroll?

Assuming the TDS Driver is not paid in Toast Payroll, their "earned" tips are not processed as wages in Toast Payroll. As such, the Payroll calculation engine will not calculate taxes for these earnings, and neither the customer nor the TDS Driver will pay any taxes or wages for those tips.
 

We typically map Toast Payroll employee profiles to their POS profiles, which enables the flow of hours and tips from POS to payroll. For these TDS drivers that are not W-2 employees, customers have the ability to "ignore" the mapping, meaning any hours worked or tips earned by this ignored TDS Driver will not flow over to Payroll and, therefore, not be paid in payroll runs.

In , you created an employee profile for your TDS Driver in Toast Web only. If you also use Toast Payroll, keep in mind that employee profiles created in Toast Web will not sync over and create a mapped profile in Toast Payroll. This means that you should not see any tips from this Toast Web profile synced into Toast Payroll.

If you for any reason also have a Toast Payroll profile for this TDS Driver, you can easily disable those tip amounts from reaching future payroll runs. See step 7 of for more information. 

If a TDS Driver has tips incorrectly recorded on a submitted payroll run, an HR+ user should contact the Customer Care team via the blue dot in the lower-right corner of any Toast Payroll page to request a void for these earnings.

Our TDS tips are being linked to the wrong server. How do I fix this?

Toast auto-generates an employee named TDS Driver with a job type of Delivery Services Driver. All tips your guests leave on Toast Delivery Services® orders will be assigned to TDS Driver. If you wish to update this setting, please navigate to Takeout & delivery > Server Selection section in Toast Web. Select the drop-down menu next to Online Order Server, and select from the list where you want the TDS tips to be linked to. Select TDS Driver from the drop-down for your tips to be sent to the right place.