Last updated: Feb 13, 2026, 12:14 PM
If the Toast app is not on your device, contact our Customer Care team 24/7 via chat support in Toast Web, Toast Central, or the Toast Now app. You can also reach Customer Care by phone:
If the Toast app does not show up automatically, it may need to be manually triggered on the device.
If the Toast app does not pull down from the backend, it may need to be manually triggered on the device.
If your restaurant is using a Toast Managed Network, your device needs to connect to the network called _TOAST. Your device should automatically connect to this network. If it does not, please restart your device and check for connectivity. If no connection try manually reconnecting before calling Care.
The device will now try to redownload the configuration and once complete, will try to reconnect to the Toast network.
In case the device is dropped, the screen is cracked, or it does not respond after a power cycle, please contact our Customer Care team via chat, or phone support at:
If you are experiencing connectivity issues with your device, contact our Customer Care team via chat, or phone support at:
When selecting Download in the image shown below, if the device does not download the new firmware, try the following:
The firmware upgrades may occasionally fail to complete. When this occurs, follow these steps:
The S1 Handheld POS can fall into an “SE Connect Fail” error state. Follow these troubleshooting steps to get the device operational again.
This screen is a normal part of the firmware upgrade process. This process can take up to 40 minutes to complete.
Please ensure to always charge your S1 Handheld POS with the designated charging cable that comes in the box with your device or with the 4 bay charging dock that is sold by Toast. We do not suggest using any other 3rd party charging equipment that has not been tested to work safely with this device.
If you have multiple devices, and are using the S1 Handheld POS 4 bay charging dock, please follow these steps:
Important Note: The dock is compatible with or without a protective case; however, the individual USB-C adaptor for each device must be inserted before attaching the case.
If you are continuing to experience charging issues with your device, contact our Customer Care team via chat, or phone support at:
You can adjust the device settings within the Toast app. To change the settings, follow these steps:
Note: If you are unable to adjust the device settings please contact our Customer Care team via chat, or phone support at:
To adjust the font size and display size on the S1 Handheld POS, follow these steps:
Note: If the applied changes do not display immediately, close and re-open the Toast app once.
Adjust Tipping Settings in Toast App
You can adjust the tipping configuration within the Toast app. To change the enable/disable tipping, follow these steps:
| To change the tip percentage you will need to contact Customer Care. |
If you need to change the tip percentage contact our Customer Care team via chat, or phone support at:
Use your S1 POS Handheld in another location
If you use a S1 POS Handheld to take a payment in a different Toast location to the original Toast location it was registered you may see the following errors ;
If you wish to use this S1 POS Handheld in another of your Toast locations, please contact customer care who can connect the card reader to another Toast location.
Contact our Customer Care team via chat, or phone support at: