Last updated: Mar 12, 2026, 11:24 AM
Learn what to do when you see an error message related to online ordering.
A "Restaurant is Offline" error occurs when an auto-fire device is offline or an order is stuck in pending status. Follow these steps to troubleshoot:
If your order is still stuck in Pending Orders, contact Customer Care for further assistance.
An "Auto-Approval for Toast Online Ordering is Currently Paused" error occurs when an auto-fire device is offline or an order is stuck in pending status. Follow these steps to troubleshoot:
There may be times when your guests encounter the following types of error messages when placing an order on your Toast Online Ordering page:
These messages can appear because of micro outages caused by network connection issues. Please ensure affected devices have a proper network connection, including, if possible, a direct connection to the router with a verified working cable to rule out other variables. See this article for more info: .