Manage Third-Party Availability With Snooze and On/Off Functions

Toast integrates with various third-party online ordering channels such as DoorDash™, Grubhub™, and Uber Eats™. You can choose to turn on, off, or snooze (pause) third-party online ordering channels in Toast Web. Snoozing pauses ordering from a channel or all channels for 20 or 40 minutes, or until the start of online ordering hours for the next day. You can also check the current status for your Toast Online Ordering and third-party online ordering in Toast Now.

Note: 

• Changes made to the settings for third-party online ordering using the drop-down will automatically be saved and published.
• Third-party online ordering will return to its normal function after the selected snooze period. Therefore, if you snooze third party online ordering for 20 minutes, it will return to its normal function after that time. In addition, snoozing third-party online ordering for the rest of the business day will mean that third-party online ordering will resume function upon opening the following business day (based on your online ordering hours).

In this Article:

• Manage Third-Party Online Ordering From Toast Web
  
  • Snooze Third-Party Online Ordering From Toast Web
  • Manage the On/Off Function for Third-Party Online Ordering via Toast Web  
• Check Snooze Status in Toast Now 
• Additional Resources

Manage Third-Party Online Ordering From Toast Web

Snooze Third-Party Online Ordering From Toast Web

Note: For DoorDash and Grubhub, snooze can only be done from Toast Web but the status is reflected on Toast Now. Uber Eats orders can be snoozed from both Toast Web and the POS. For more information, see . 

Third-party ordering can be temporarily snoozed on Toast Web by following the instructions below:

From , navigate to the Takeout & delivery > Third-party ordering. 

At the top of the Third-party ordering section, the first option consists of a drop-down menu where you can select the desired snooze time that will apply to all third-party partners.

• Snooze for 20 min: This setting snoozes (pauses) third-party online ordering from a channel for 20 minutes.
• Snooze for 40 min: This setting snoozes (pauses) third-party online ordering from a channel for 40 minutes.
• Snooze until tomorrow: This setting snoozes (pauses) third-party online ordering from a channel until the start of the restaurant’s online ordering hours for the next day.

If you use multiple third-party ordering integrations, you can choose to snooze one, a few, or all of your ordering partners. Below is an example where only some of the partners have been snoozed.

• If you choose to bulk snooze all channels, the third-party ordering heading changes to All snoozed and each channel’s dropdown heading changes to Snoozed to indicate that all channels have been snoozed and ordering is temporarily unavailable.
  • A colored SNOOZED UNTIL [TOMORROW / TIME] label appears next to each third-party online ordering channel.
• If you choose to snooze at least one channel, the third-party ordering heading changes to Mixed to indicate the channels have different online ordering statuses.

You can also do this individually by navigating next to the third-party ordering icon, there will be a drop-down menu where you can manage the snoozed feature.

• Snooze for 20 min: This setting snoozes (pauses) third-party online ordering from a channel for 20 minutes.
• Snooze for 40 min: This setting snoozes (pauses) third-party online ordering from a channel for 40 minutes.
• Snooze until tomorrow: This setting snoozes (pauses) third-party online ordering from a channel until the start of the restaurant’s online ordering hours for the next day.

Manage the On/Off Function for Third-Party Online Ordering via Toast Web  

Third-party ordering can be temporarily snoozed on Toast Web by following the instructions below:

From , navigate to the Takeout & delivery > Third-party ordering. 

At the top of the third-party ordering section, the first option consists of a drop-down menu where you can manage the on/off function for all third-party partners.

• All on: This setting indicates that all channels are on and available for guests to place orders.
• All off: This setting indicates that all channels are off and unavailable for guests to place orders.

If you utilize several third-party ordering integrations, you have the flexibility to manage the activation status of each partner—whether to turn them on or off, select a few, or manage all of them collectively. The example below illustrates a scenario where only some of the partners have been deactivated.

• If you choose to bulk turn on all channels, the third-party ordering heading changes to All on and each channel’s dropdown heading changes to Ordering on to indicate that all channels are on and available for guests to place orders.
• If you choose to bulk turn off all channels, the third-party ordering heading changes to All off and each channel’s dropdown heading changes to Ordering off to indicate that all channels are off and unavailable for guests to place orders.
  • A colored OFF UNTIL MANUALLY TURNED BACK ON label appears next to each online ordering channel.

You can also do this individually by navigating next to the third-party ordering icon, there will be a drop-down menu where you can manage the On/Off Function.

• Ordering on: This setting turns on online ordering for a channel.
• Ordering off: This setting turns off online ordering for a channel until ordering is turned back on.

Check Snooze Status in Toast Now 

You can check the status of your Third-party ordering in Toast Now. See the instructions below:

On Toast Now, navigate to the Support tab. 

Scroll to the Takeout & delivery section

Note:  If you notice a purple moon icon next to your Toast Online Ordering or third-party ordering icons, it indicates that the feature is currently snoozed. Conversely, if you see the no symbol icon next to your Toast Online Ordering or third-party ordering icons, it indicates that the feature is presently turned off.

Additional Resources