Prepare Your Toast Go® Handheld for the Busy Season

In this Article:

• Credentials Needed
• Physical Hardware 
• Android Settings
• Toast Settings
• Troubleshooting Resources

Credentials Needed

You will need a few important pieces of information on hand to use your handheld. 
 

1. Your Toast Web login (email and password). Forgot your username or password? See Log in to Toast: Troubleshoot Login for more information.
2. Toast POS access code (the PIN number needed for the Toast app). Need to update this information? See Log in to Toast: Update Your Account.
3. Toast Wi-Fi password : Customers with Toast-managed networks can log in to  Toast Web, navigate to Toast account > Wi-Fi configuration to view your Toast network password. Check out this article for more information Locate Your Toast Wi-Fi Password. Self-managed networks will have to reach out to their network managers for the Wi-Fi password. 

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Physical Hardware

Let’s make sure your physical hardware is as it should be! 
 

1. Inspect your physical hardware for damages (cracks, broken screen, liquid damage, etc). If needed, visit Toast Shop to purchase a new unit.
2. Make sure your device has been charged for at least 30 minutes before use. Retrieve a known working cable to ensure your device is charged. Make sure it's connected and plugged into a working outlet.
3. Ensure your device powers on.
   1. Toast Go® 2 : If needed, perform a hard reboot by holding down the volume up button and power button for eight seconds. If your device powers on after this, charge and reboot, your device is functioning correctly. If your device doesn't power on or the cable is damaged, then contact Toast Customer Care for additional support for a possible power supply failure.
   2. Toast Go® 3 : Attempt to power on by pressing and holding the orange power button for 2–3 seconds.
      Force Reboot (if needed) by pressing and holding volume up + power simultaneously for 8 seconds. Release both buttons when the Toast logo appears. If the device powers on: Let it charge fully before use. If the device still does not respond after all the steps above:  The Toast Go® 3 device might need to be replaced. 

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Android Settings

Once your device is powered on and charged, there are a few Android device settings to check before use.
 

1. Check for a firmware update, as your handheld may need to be upgraded.
   1. Toast Go® 2 : Select the circular home button. Navigate to Settings Gear Icon > System > System Update. If an update is available, follow the prompts to download the latest firmware version (learn more: Manually Update Firmware on Toast Go® 2).
   2. Toast Go® 3 : Navigate to Settings and Tools > Device Settings > System > Toast System Updater. If an update is available, follow the prompts to update to the latest firmware version.
2. Check your device network settings. 
   1. Toast Go® 2 : Select the circular home button, then select the Settings Gear Icon on the home screen. Select Network & Internet. Ensure Wi-Fi is on and device is connected to the dedicated Toast network.
   2. Toast Go® 3 : Select the circular home button, then select the Settings and Tools > Network Settings. Ensure the device is connected to the correct network. 

If you are on the wrong network, you will need to forget any saved networks.

1. Toast Go® 2 : Navigate to the Settings Gear Icon on the home screen by selecting the circular home button. Select System > Reset Options. Select Reset Wi-Fi, mobile & Bluetooth. Select Reset Settings. Select Reset Settings again despite the warning. Return to the Network & Internet settings to connect to the correct network. 
2. Toast Go® 3 : Navigate to Settings and Tools > Device Settings > System > Reset Options. Select Reset Bluetooth & Wi-Fi. Select Reset despite the warning. Return to the Network Settings to connect to the correct network.

Toast Settings

Finally, let’s make sure your Toast POS app is ready for use!
 

1. Ensure your Toast app is up to date by installing any updates (Update Your Toast App).
2. Review your device setup to confirm your handheld is configured to meet your restaurant's needs (POS Device Setup Overview).

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Troubleshooting Resources

Need more help with troubleshooting your Toast Go® handheld? Check out the resources below for detailed instructions on common issues.

• Get Help With Your Toast Go® 2 Handheld
• Manually Update Firmware on Toast Go® 2
• Replace Your Toast Go® 2 Handheld Card Reader or Battery
• Factory Reset a Toast Go® 2
• Set Up Your Toast Go® 2 Handheld
• Toast Go® 2 Card Reader / Payment-Blocking Issue
• Get Help With Your Toast Go® 3

Need help? Start a live chat here with our Customer Support team. Chat is available in Toast Web and Payroll Web (blue support button in bottom right of every page) and the Support tab in the Toast Now app.

For more information on how to contact support view "How to Contact Customer Support" or go to support.toasttab.com.

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