Split Checks on the POS

Looking for a live training experience with a Toast Training Expert? Sign up for a Toast Classroom session to help you set up and get started with Front of House! Select the button below to sign up.
 

Toast Classroom

In this Article:

• Split Checks Permission
• Split Checks Using Different Forms of Payment
• Split Payments Evenly on a Check
• Split Checks by Item
• Split Items Between Selected Seats (Australia, Canada, Ireland, and the U.K.)
• Move Items to Another Check (Australia, Canada, Ireland, and the U.K.)
• Split a Check More Than Nine Ways
• Additional Resources

Split Checks Permission

Toast created a new permission to restrict staff from being able to split checks. This is completely optional.

This new permission will be split off of the Table Service Mode permission (1.1 Table Service Mode), meaning all users with this permission will get access to the new 1.20 Split Checks permission. Owners and managers can then choose to disable this permission for employees in Toast Web. When they do that, those employees will be required to enter a Manager Passcode when they choose the split checks button on the order screen. 

Note: This will not be available on ELO v1 devices.

Back to top
 

Split Checks Using Different Forms of Payment

It's common for guests to pay with multiple forms of payment to satisfy their check. For example, a guest has a gift card with a small value they'd like to use up and pay cash or credit card for the remainder. To handle this situation, you must enter the partial amount being tendered before selecting a payment type.

Note: You must have the 1.20 Split Checks permission to be able to perform these functions. 
 

1. From the payment screen of your POS, enter the partial amount in the Amount tendered field above the keypad.
2. Select the payment type being used for the partial payment. In the example below we input $20.
   
   
   
   
3. Once the amount tendered has been input, a new screen will appear showing that there is a remaining balance. The pay screen will show the remainder due in Balance due ($13.18 as shown below) and the check remains in open status until the balance due is paid in full.  
   
   
   
   
4. Select the payment method for the remaining balance to continue the process. 

Note:

• If guests wish to earn loyalty points across multiple loyalty accounts on a single order, checks should be split using the method described above. If the payment is split instead of the check, loyalty points will not accrue properly. 
• Checks that have been fully paid or closed will have a green PAID or CLOSED payment status flag.

Split Payments Evenly on a Check

How many times have you been handed 2-10 credit cards and have been asked Can you split this evenly?  Watch the video below to learn how to do this with Toast.
 

Simply navigate to your payment screen and you'll see the Split evenly button on the bottom of the screen. Here you can select the number of ways you'd like to split the check. The Balance due shows the total amount due and the Amount tendered shows the equal amount each person now owes. If the first person paid in cash then the balance due is now two-thirds of the total check. Once paid in full by all parties check will move to the Closed check of your previous checks.

Want to practice? Select the button below! For an optimal interactive experience, we suggest accessing with a computer.
 

Split Checks by Item

1. On any check, begin by selecting the Split button (as seen in the image below). You can also find this option in the overflow menu (three vertical dots) in the top right corner of your check.  You can create empty checks and simply keep dropping items into that check as items are ordered throughout the guest's dining experience. 
   
    
    
2. The Split screen shows the items on the check. To Split by item, the options are:
   
   
   • Tap and drop - In Split mode, simply tap individual items and move to a new check.
   • Split evenly - Tap this with an item selected to be prompted to divide the item by any number.
   • Split by seat - If the server has designated seat numbers for each item, this will split the check by seats with one tap.
   • Done - To complete changes and exit the Split screen
     
     
3. To undo the split, select the item(s) and move them back to the original check.  
4. To view the split checks, swipe from left to right.