Last updated: Jul 21, 2026, 4:50 PM
Fix a Toast Retail menu group that's missing from your Price Book due to sharing, Target/Owner, or Wholesale settings.
Applies to: Toast Web (Retail, Menu Manager)
Permissions needed:
What you'll accomplish: You'll identify why a menu group isn't appearing correctly in the Price Book and apply the matching fix.
| Symptom | Most Common Cause | Quick Fix |
| A menu group doesn't show up anywhere in the Price Book | The menu group isn't shared with the Retail Item Library | Add the menu to your item library from Retail > Item Management > Categories, then select Manage |
| A menu group only appears in the Price Book for one location instead of all of them | The menu group's Target is set to a specific location instead of the restaurant group level | Update the Target and Owner fields for the menu group from Menus > Menu Management > Edit Menus |
| Wholesale items show up in the Price Book, but you can't change their price from the Item Library | The items are enrolled in Wholesale, which manages their pricing at the supplier price list level | Edit pricing from the individual item's page instead of the Item Library grid |
For a menu group to appear in the Price Book, it needs to be shared with the Retail Item Library. Items assigned to a menu group that isn't shared with Retail simply won't show up, even if the menu group itself is set up correctly in Menu Manager.
To share a menu with your item library:
Expected outcome: After publishing, the menu group and its items appear as available options in your Price Book.
Note: All of your retail items still show up in your regular menu editor. Only the menus selected in this Categories screen will show up in your Retail item library and Price Book — this is why you might see an item in Menu Manager but not in Retail.
If a menu group only shows up in the Price Book for one location instead of every location it should apply to, check its Target and Owner settings. Retail catalogs are generally meant to be targeted at the entire restaurant group so every location can share the same Price Book, rather than targeted at one specific location the way an individual food menu item sometimes is.
To check or update the Target and Owner for a menu group:
Expected outcome: Once the menu group is targeted at the group level, it becomes available in the Price Book for every location in that group, not just one.
Note: If you don't have restaurant group-level permissions, you won't be able to change a menu group that's targeted at the group level — its items stay targeted there. Group-level permission changes require someone with restaurant group edit access.
Enrolling in Wholesale locks pricing to the supplier price list level for any items tied to a wholesale supplier price list. Their pricing is managed at the supplier level, which is why the price field for those items becomes read-only in the Item Library grid after Wholesale is set up.
To change pricing on a Wholesale-enrolled item, open the individual item's page instead of editing from the Item Library grid, and update its price there.
Expected outcome: The price updates on the item's own page even though the Item Library grid still shows it as read-only.
Note: Your item master data — name, barcode, SKU, category, tax, and inventory — stays the same after enrolling in Wholesale. Wholesale changes how an item is priced and sold to different customer types; it doesn't change or duplicate your underlying Retail Item Library.
If prices change unexpectedly across many items at once, or if changes were published that you or your staff didn't make, this isn't one of the three scenarios above. Contact Toast Customer Care with the affected item names or GUIDs so the account's publish history can be reviewed.
Enrolling in Wholesale is almost always why pricing can't be changed from the Item Library tab directly. Items tied to a wholesale supplier price list have their pricing managed at the supplier level, so the Item Library price field becomes read-only for those items. Open the individual item's page instead to update its price.
Also asked as:
Yes, you can set separate retail and wholesale pricing for the same product using Toast Wholesale's price books, which support customer-specific, tiered, or formula-based pricing strategies. If you need a simpler setup without the Wholesale module, some operators instead create two items linked to the same barcode with automatic inventory calculation enabled, one at the retail price and one at the wholesale price — though the Wholesale price book approach is the more complete solution for ongoing wholesale pricing.
Also asked as:
New items don't show up in the Price Book when the menu group they were added to isn't shared with the Retail Item Library, or when that menu group is targeted to a single location instead of the restaurant group level. Check that the menu is selected under Retail > Item Management > Categories > Manage, and confirm the menu group's Target and Owner fields under Menus > Menu Management > Edit Menus.
Also asked as: