Last updated: Oct 7, 2026, 2:23 PM
Find out why a payroll disappeared from your Pay Cycle Dashboard and how Toast Customer Care can restore it with a new check date so you can submit it.
Applies to: Toast Payroll
Permissions needed:
What you'll accomplish: You will understand why a payroll is no longer showing on your Pay Cycle Dashboard and how to have it restored with a new check date so you can run and submit it.
Use this table to match what you are seeing to the most likely cause and the next step.
| Symptom | Most Common Cause | Quick Fix |
| A payroll is gone from the Pay Cycle Dashboard | The check date passed before the payroll was submitted, so the system made room for the next payroll | Navigate to Past Payrolls and select Submit to bring this payroll back to the Pay Cycle Dashboard. Selecting Submit will not automatically submit this payroll; you'll still be able to edit before posting it. |
| A payroll you started is no longer showing | The payroll was incomplete and never submitted on time | Navigate to Past Payrolls and select Submit to bring this payroll back to the Pay Cycle Dashboard. Selecting Submit will not automatically submit this payroll; you'll still be able to edit before posting it. |
| You only see one payroll, but you expected more | Only one payroll per pay group can appear on the dashboard at a time | Submit or archive the current payroll, or navigate to Past Payrolls and select Submit to bring another payroll back. Selecting Submit will not automatically submit this payroll; you'll still be able to edit before posting it. |
| You think you already submitted the payroll, but it is gone | The payroll may have been left in Calculated status and never fully submitted | Check the Past Payrolls tab to confirm whether it was submitted. |
| The whole pay period needs to be paid now | The payroll was missed and the check date has passed | Ask Toast Customer Care to restore the payroll, or set up an off-cycle payroll. |
If you do not see the intended payroll run on your Pay Cycle Dashboard, the check date most likely passed before the payroll was submitted, and the system is making room for the upcoming payroll. Incomplete payrolls that were never submitted on time fall into this category as well.
Only one payroll from each pay group can be displayed on the Pay Cycle Dashboard at a time. If you expected to see more than one, that can be why the others are not visible.
A missing payroll is different from a payroll where pay was missed for a specific employee or set of employees. If a payroll was submitted, but an employee or some hours were left off, see Toast Payroll: Missed Employee or Missed Pay on Payroll.
This is the most common reason a payroll goes missing. The check date passed before you submitted the payroll, so it dropped off the Pay Cycle Dashboard. These payroll can be brought back if the check date is within the last six months. A payroll older than six months will require assistance from Toast Customer Care. Additionally, if a payroll is brought back from the previous year, it will be automatically reset to ensure it calculates with any new tax rates, benefits limits, and deduction limits.
Note: The new check date must be at least four business days in the future. If you need to pay employees sooner than that, you have a couple options:
To bring a missed payroll back to the Pay Cycle Dashboard:
Expected outcome: Once the payroll is back on the Pay Cycle Dashboard and appears in Toast Payroll again, you can run and submit it as normal. If you submit it on time, direct deposits will occur on the new check date.
Sometimes a payroll may be missing because it was left in Calculated status and was never fully submitted. A payroll is calculated when you reach the Review and Submit step, but do not press the Submit payroll button, so it has not actually been sent.
To confirm whether your payroll was submitted, navigate to Payroll > Past Payrolls. Submitted payrolls will show a date and time in the Submitted at column whereas payrolls that were never submitted will be tagged as Missed. Select Submit to bring a missed payroll back to the Pay Cycle Dashboard (Selecting Submit will not automatically submit this payroll; you'll still be able to edit before posting it). For full steps on confirming a submission, see Toast Payroll: Verify Payroll Was Submitted.
If you confirm the payroll was never submitted and the check date has passed, follow the steps in the section above to have it restored.
If your employees need to be paid for the pay period that went missing, you have two main paths.
The first path is to restore the original payroll with a new check date, as described above, and then run and submit it. This keeps the original pay period intact.
The second path is to set up an off-cycle payroll to pay employees for that period. An off-cycle is a separate payroll outside your regular cycle and requires a four-business-day processing window. For details, see Toast Payroll: Set Up and Configure Off-Cycle Payrolls.
If employees need to be paid sooner than the processing windows allow, Toast Payroll recommends paying them outside Toast Payroll first and recording the payment afterward. See Toast Payroll: Missed Employee or Missed Pay on Payroll for those options.
You can restore a missed payroll on your own, but you can reach out to us if you have any questions. Before you start a chat, gather the following information:
To reach Customer Care, select the blue chat button in the lower-right corner of any Toast Payroll page.
Your payroll disappeared from the Pay Cycle Dashboard most likely because the check date passed before the payroll was submitted, so the system made room for the upcoming payroll. Incomplete payrolls that were never submitted on time also drop off the dashboard. Follow the steps above to have the payroll restored with a new check date.
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To get a missing payroll back on your dashboard, navigate to Payroll > Past payrolls. Locate a payroll with a Missed tag and select Submit (this will not automatically submit the payroll; you'll be allowed to edit it first). Once it is restored, you can run and submit it as normal.
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You can only see one payroll per pay group on the Pay Cycle Dashboard at a time because the system displays a single active payroll for each pay group. After you submit or archive the current payroll, another one can take its place.
If you think you already submitted a payroll but it is gone, it may have been left in Calculated status and never fully submitted. To confirm, navigate to Payroll > Past Payrolls. If the payroll is listed as Missed, it was not submitted, and you can take the above steps to restore it.
The new check date for a restored payroll must be at least four business days in the future. This window allows direct deposits to process on time.
You can process a payroll after its check date has passed, but it must first be restored it with a new check date. Once it is back on your Pay Cycle Dashboard, you can run and submit it like any other payroll, and direct deposits will occur on the new check date if you submit on time.
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This content is for informational purposes and is not intended as legal, tax, HR, or any other professional advice. Please contact an attorney or other professional for advice.