Troubleshoot Uber Eats Direct Integration Issues

There may be times when Uber Eats integration issues will occur when menus are settings are not configured accordingly. To ensure that your menus and settings work to specification within Uber Eats and Toast, we highly suggest that you check the settings described below.

If the issue persists, you may contact Uber Eats directly through:

• Email: restaurants@uber.com
• Uber Eats Support Website

In this Article:

• Dining Options Settings
• Other Payment Options Settings
• Menu Visibility Settings

Uber Eats Dining Options Settings

To check if your Dining Options are configured accordingly, follow these steps:

1. In , navigate to Kitchen > Dining options > Dining options.
2. From the Dining Options page, check to see if you have the following dining options configured:

• • Uber Eats Takeout with the behavior set as Take Out
  • Uber Eats Delivery with the behavior set as Delivery

• If you do not see the above settings, you can set up your dining options by following the steps described in this Support Center article, .
• If you have multiple locations, you have an option to configure your settings at the management group level.

Uber Eats Other Payment Options Settings

To view your Other Payment Options settings in Toast Web, follow these steps:

1. In , navigate to Payments > Payment methods > Other payment options.
2. From the Other payment options page, check to see if you have set up Uber Eats as an other payment option.
   1. If you do not see this setting, you can select + Add to create a new Other Payment Option.
3. Then, fill out the required information fields and select the appropriate configuration options for your new payment option.
4. Save and publish your changes.

To learn more, check out this Support Center article: .

Uber Eats Menu Visibility Settings

You can view and/or change your menu visibility settings via the following navigation path in Toast Web:

• Menu Manager (Menus > Menu management > Bulk Management > Menu manager)
• Edit menus (Menus > Menu management > Edit menus)
• Menu builder (Menus > Menu management > Menu builder)
• Advanced properties (Menus > Bulk management > Advanced properties)

First, navigate to Menus and select your Uber Eats menu. From the Menu details page, scroll down to Properties, and ensure that the setting “Visible to: Online Orders: Ordering partners” is checked off.

To learn more about managing your menu visibility settings, check out this Support Center article: .