Dernière mise à jour : 8 juin 2026, 08 h 36
Learn how to set up and manage percentage-based weekend and public holiday service charges and surcharges in Toast Web.
| Weekend and Public Holiday surcharges are different from credit card surcharges, which are used specifically to offset the cost of payment processing fees. |
Many restaurants use percentage-based service charges (surcharges) on weekends and public holidays to help balance higher operational costs. To ensure accurate guest billing, you can easily activate and deactivate these charges in Toast Web to match your holiday and weekend trading hours.
While operators and guests customarily call this a "surcharge," it is entirely separate from a card surcharge (the processing fee applied when a customer pays by card).
In Toast, holiday and weekend fee adjustments are configured using the core Service Charge features in Toast Web.
Follow these steps to edit or create Weekend and Public Holiday Surcharges in Toast Web.
To add or update operational charges, follow these steps:
Note: For Multi-location groups: Confirm that the Target and Owner drop-down selections match the intended restaurant location or entity before clicking Save.
You should build an independent service charge record for each active scenario your venue requires (for example, a 10% charge for weekends and a 15% charge for public holidays). Use highly accurate, descriptive names that will appear on guest bills, such as "Weekend Surcharge 10%" or "Public Holiday Surcharge 15%".
Use the values below to configure the core charge options:
| Setting | Recommended Value | Operational Notes |
| Charge Type | Fixed Percent | Percentage-based fee adjustments utilise this setting. |
| Charge Percent | Operator's chosen rate (e.g., 10% or 15%) | Standard weekend rates normally sit between 10% and 15%. Public holiday rates are frequently higher. |
| Apply After Amount Threshold | $0.00 | Ensures the charge triggers on checks beginning at the first cent. |
| Assign to check owner (Gratuity?) | No | Selecting No maps the collection directly to net sales as an employer-kept operational offset. Selecting Yes pays the amount out to the employee as non-tip wages. |
| Calculated on | Pre-discount Total | Standard industry practice for hospitality surcharges. |
Scroll down to the Taxes section on the same service charge profile.
Note: Please consult your tax advisor for guidance on collecting and distributing service charges in your region. Compliance with applicable tax laws is your responsibility.
We recommend creating two separate service charge profiles for each rate. This ensures your custom surcharge names display clearly and accurately on guest receipts, whether they order Dine-In, Takeout, or Delivery.
Follow these steps to structure your channel settings for a single rate (e.g., 10% Weekend Surcharge):
Profile A: Dine-In & Takeout Configurations
Profile B: Delivery Channel Configurations
Note: When transitioning your systems into active surcharge periods, you must toggle both Profile A and Profile B to active status simultaneously to maintain perfect coverage across your entire order floor.
To ensure accurate guest billing, you must activate and deactivate these charges in Toast Web to match your holiday and weekend trading hours.
Note: Ensure you turn off the service charge when a surcharge period ends so it does not continue to apply to guest checks during your normal pricing windows.
This content is for informational purposes and is not intended as legal, tax, HR, or any other professional advice. Please contact an attorney or other professional for advice.