Dernière mise à jour : 14 nov. 2025, 10 h 59
As part of the services we provide, Toast Payroll files quarterly tax returns to the appropriate tax agencies on your behalf. In certain cases, a filing may have an issue and it is ultimately rejected by the state or agency. It is important that you work to resolve the issues that cause rejections so that Toast Payroll can file on your behalf in future quarters.
Note: Resolving the issue will not allow us to change the rejected filing for the past quarter. You might work with the state or agency on how to handle filings that were not able to be completed. Toast Payroll will return any collected funds to your account.
This means that Toast Payroll is missing information needed to file. This could include tax account numbers in the Applied For state or employee social security numbers (SSNs). Even if your employee has an SSN on their profile, some states have controls in place to reject filings containing invalid SSNs. These controls look for SSNs starting with the number 9, SSNs that contain all zeros, SSNs that are obviously false (contain a sequence of numbers), or SSNs that are missing digits.
Next steps: Check the Missing Data page in Toast Payroll under Settings > Payroll > Missing Data to review missing information or SSNs. Once you've added in any data on this page, let us know via email or phone so we may begin the refiling process more quickly, if applicable. Check out for more information.
Toast Payroll is not connected as a third-party administrator (TPA). Some states require that Toast be authorized as a TPA to file taxes on your behalf.
Next steps: Review the instructions in to add Toast as a TPA for the state(s) you are in.
This covers a variety of situations where the account information Toast Payroll has for you does not match any records with the state, the account is inactive, or the account is held by a .
Next steps: Contact the Toast Payroll Customer Care team via the blue support button in the lower-right corner of any Toast Payroll page to learn of the exact reason and locate steps to resolve the mismatch.
This content is for informational purposes and is not intended as legal, tax, HR or any other professional advice. Please contact an attorney or other professional for advice.