Get Help: Troubleshoot Toast Go Error Messages

In this Article:

• Toast Go Error Messages Overview
• Tips and Tricks to Troubleshoot Toast Go Errors
• Troubleshoot Connectivity Issues Causing Toast Go Errors
• Troubleshoot Card Reader Issues Causing Toast Go Errors
• Factory Setting Failure Error Message
• Additional Resources

Toast Go Error Messages Overview

Error messages on your Toast Go handheld device can be both confusing and frustrating, especially during busy service periods when there’s little time to contact Customer Care. This list of common Toast Go error messages and troubleshooting steps is designed to help you quickly identify and resolve issues on your own, so you can stay focused on what matters most: running your business.

If the listed steps do not resolve your issue, you can always contact Customer Care for further assistance. 

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Tips and Tricks to Troubleshoot Toast Go Errors

Try these steps first when you begin to troubleshoot any error messages you receive on your Toast Go handheld device:

1. Refresh your Toast app.
2. Restart your Toast Go. To learn more, see .
3. Verify your card reader settings in Device Setup. 
4. Check your Toast Go Wi-Fi settings. 
5. Verify if there is Toast outage by reviewing the . If there is a Toast outage, please review the information in . 

Troubleshoot Connectivity Issues Causing Toast Go Errors

Errors on your Toast Go handheld device are typically due to connectivity issues.

These error messages indicate a connectivity issue with your Toast Go:

• POS ran into an issue and needs to reload
• Error syncing
• Items not sent to kitchen
• Red Blinking Question Mark

If the problem is not resolved after following the steps above, try these quick troubleshooting steps next: 

• Restart your access points.
• Restart your router.

If these steps still do not resolve your issue, please . 

Troubleshoot Card Reader Issues Causing Toast Go Error Messages

Errors on your Toast Go handheld devices can also be due to issues with your card reader. 

These error messages indicate an issue with your Toast Go stemming from your card reader:

• No card reader information
• Unable to read card

To troubleshoot errors on your Toast Go stemming from your card reader:

1. Ensure the card reader is properly connected and undamaged. 
2. Review your card reader settings under Device Setup on your Toast Go.
   1. Make sure EMV Enabled is set to Yes.
3. Power cycle the device.
4. Check for available software updates.

If these steps still do not resolve your issue, please . 

Factory Setting Failure Error Message

If you receive an error message stating that there is a Factory Setting Failure, this device is faulty and will need to be replaced. Please , or your onboarding specialist for assistance.

Additional Resources: