Log in to Toast: Troubleshoot Login

Last updated: May 29, 2026, 10:38 AM

Find fixes for Toast Web, Payroll, and POS login errors — from password resets and MFA to "Session no longer valid" and locked accounts.

In this Article:

 

Pre-flight checks

Run through these universal fixes first. They resolve most "I can't log in" issues without needing a specific error path.

 

  • Check your device's internet or data connection.
  • Type your email and password manually. Do not use browser autofill or saved credentials — they are the most common cause of login failure.
  • Use Google Chrome on a desktop or laptop. Mobile login works, but is harder to troubleshoot.
  • Clear your browser's cache and cookies. See Get Help With Browser Issues in Toast Web.
  • Try a private or Incognito window.
  • Restart your device.

 

If the issue persists, find your symptom in the decision tree below.

 

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Confirm the correct login URL

Make sure you're trying to log in at the correct address for the product you use:

 

  • Toast Web: toasttab.com/login
  • Toast Payroll: payroll.toasttab.com
    • Note: If you see "?ReturnURL" in the address bar of your Toast Payroll login page, delete that part of the URL or use the link above.
  • xtraCHEF by Toast: app.sa.toasttab.com
  • Sling by Toast: login.getsling.com
  • MyToast, Toast Now, Toast Tables: Log in from the mobile app.
  • Toast POS: Enter your Toast Web email and password on the device.

 

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Decision tree

The login page won't load

Most likely causes (ranked):

  1. Browser cache or cookies.
  2. Mobile device limitations.
  3. You haven't set up unified login since 2025.

 

Self-service? Yes.

 

Steps:

  1. If you're on a phone, tablet, or Toast device, switch to a desktop or laptop. If you can't, confirm an active internet or data connection and try decreasing the font size on the mobile device.
  2. Confirm you're using Google Chrome.
  3. Clear your cache and cookies. See Get Help With Browser Issues in Toast Web.
  4. Try a private or Incognito tab.
  5. Restart your device.
  6. If you haven't logged in since 2025, attempt the Forgot password? workflow to align with Toast's universal login. If that returns an error, your manager can resend the invite so you can reset your password.

 

Expected outcome: The login page loads and accepts your credentials.

 

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I don't know my email or password

Self-service? Partial — email lookup needs your manager.

 

Steps:

  1. For your email: A manager or admin at your restaurant can pull up your employee profile to find the email address on file.
  2. For your password: Go to your product's login page, enter your email, and select Continue. Then select Forgot password?. You'll receive a reset email.
  3. If selecting Forgot password? returns an error, ask your manager to resend the invite link. Once you select the Log in link in the invite, you can reset your password.

 

If you still can't log in after resetting, clear your cache or use a different browser. If the screen says to contact an admin but no admin at your location can help, contact Customer Care.

 

Expected outcome: You receive a password reset email and successfully log in.

 

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"Forgot password?" isn't working

Self-service? Mostly — invite resend needs your manager.

 

If you saw the green "We've sent you an email" success message but no email arrived:

  1. Confirm your email address is spelled correctly.
  2. Check your spam or junk folders.
  3. If still not received, contact Customer Care.

 

If the "resetting password" page loads indefinitely:

 

If you receive an error when selecting Forgot password?:

  • Ask your manager to resend the invite link.
  • This usually means you have not completed unified login. Once your manager resends the invite and you select the Log in link, you can reset your password.

 

If after resetting, the login page keeps reloading:

  • Clear cache and cookies, and do not use autofilled credentials.
  • Or use Incognito mode in Google Chrome (this is a temporary fix only).

 

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I'm locked out of my account

What this means: After five failed login attempts in one hour, your account is locked for one hour. You'll see the error "Your account has been blocked after multiple consecutive login attempts" and may receive an email confirming the lockout.

 

Self-service? Yes — wait it out.

 

Steps:

  1. Wait one hour before retrying.
  2. Verify you have the correct email and password before attempting to log in again. Browser autofill is the most common cause of repeated failures.
    1. If you need help identifying the email address or password you should use, see I don't know my email or password.

 

There is no way around the one-hour lockout. Be careful only to attempt to log in when you have the correct credentials.

 

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"Wrong username or password" error

Most likely causes (ranked):

  1. Email or password mistyped, or browser autofilled outdated credentials.
  2. You need to be re-invited to your account (unified login transition).
  3. Your email address doesn't match the one on file.
  4. Your account has duplicate Toast Web profiles.

 

Self-service? Mostly — last-resort permissions refresh needs an admin.

 

Try these in order:

  • Type credentials manually. Don't use autofill.
  • Re-invite. Ask your manager to resend the invite link.
  • Confirm the email on file. Your employer can confirm your email address. Once confirmed, you can update it from your profile. See Log in to Toast: Update Your Account.
  • Check for duplicate profiles. If you're using the correct email, your employer can follow Duplicate Employee Profiles in Toast Web to check for and archive duplicates.
  • Standard browser troubleshooting. Clear cache and cookies, try Incognito, try a different browser, decrease font size on mobile, allow pop-ups.

 

Last resort (manager). If none of the above work, an admin with the highest permissions can refresh your permissions:

  1. In Toast Web, navigate to Employees > Employee management > Employees.
  2. Select the edit pencil for the affected profile.
  3. Note all current permissions.
  4. Remove all permissions, then select Save.
  5. Re-add the same permissions and select Save again.

 

This refresh should allow the user to log in to Toast Web or a Toast POS device without error.

 

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"Expired link" error

What this means: When an employee receives multiple email invites to Toast Web, selecting any invite besides the most recent one returns an "expired link" error. Stacked email inboxes (like Gmail) make it hard to spot the most recent invite.

 

Self-service? Yes — manager resends, employee follows the new link.

 

Steps:

  1. The employee logs into their email and deletes all previous invite emails to avoid confusion. These emails have the subject Activate your Toast account and come from no-reply@toasttab.com.
  2. The employer opens Toast Web, navigates to Employees > Employee management > Employees, and selects the last name hyperlink of the employee.
  3. The employer selects Invite to create account to resend the invitation.
  4. Important: The employee should wait at least one minute before selecting the new link. This lets the system sync with only the most recent invite and ignore the previous ones.

 

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"Failed to change password. Cannot find your user record" error

What this means: This error appears when a user selects an old password reset link.

 

Self-service? Yes.

 

Steps:

  1. Refresh your inbox.
  2. Look for the most recent email from noreply@toasttab.com with the subject Password Reset Information.
  3. Check your spam or junk folder if you don't see it.
  4. Use the link in the most recent email only.

 

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reCAPTCHA isn't working

What reCAPTCHA is: A service that protects Toast's login pages from spam and abuse. It may show as a checkbox ("I'm not a robot") or as an image-recognition challenge.

 

Self-service? Yes.

 

Steps:

  1. Re-attempt to log in or verify your identity. You'll get another reCAPTCHA try.
  2. If you see a checkbox, select it.
  3. If you see images, follow the on-screen directions to select the correct ones.

 

For more, see Log in to Toast Web Securely Using reCAPTCHA and Get Help With Toast Login Error: reCAPTCHA Validation Failed.

 

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Multi-factor authentication (MFA) isn't working

What MFA is: A second login step. After your password, you enter a six-digit code from an SMS text or an authenticator app. MFA is required for users with 8.1 Financial Accounts or 8.7 Instant Deposits permissions and for some Toast Payroll users. MFA does not apply when logging in on a Toast POS device.

 

For setup help, see Set Up Multi-Factor Authentication. The branches below cover what to do when something is going wrong.

 

If you can still log in to Toast Web (you just want to change MFA):

  1. Navigate to toasttab.com/login and log in.
  2. In the upper-right corner, select the avatar icon, then select Profile.
  3. Scroll to Login and security.
  4. Select Reset multi-factor authentication to switch between SMS and authenticator app, or to update your phone number.
  5. If your account doesn't have 8.1 Financial Accounts or 8.7 Instant Deposits permissions, you can also disable MFA from the same screen.

 

See the full steps in the Update or Disable MFA section of Set Up Multi-Factor Authentication.

 

Self-service? Yes.

 

If you've lost the device with your authenticator app, or you can't access the SMS phone number:

You will not be able to log into Toast until MFA is reset. Customer Care must reset it for you. See Before you contact Customer Care below.

 

Self-service? No — Customer Care reset required.

 

If your MFA phone number has changed:

  • If you can still receive a code on the current number: Log in, then follow the steps above under If you can still log in to update the number from your Profile.
  • If you cannot receive a code on the current number: Customer Care must reset MFA for you.

 

Self-service? Conditional — yes if you can still receive a code, no otherwise.

 

If you're not receiving the SMS code:

  1. Verify the phone number you entered is correct.
  2. Clear your browser cache and cookies, then resend the code.
  3. If still not arriving, contact Customer Care.
  4. Long-term fix: switch to an authenticator app to avoid SMS delivery issues. See Set Up Multi-Factor Authentication.

 

Self-service? Mostly.

 

If Toast says "set up MFA" but you've already set it up:

Contact Customer Care so they can review your MFA configuration.

 

Self-service? No.

 

If you're getting an MFA code when another user logs in on a shared device:

This happens when a browser saves the previous user's email on the login screen.

  1. Clear your browser's cache and cookies.
  2. Or open a private or Incognito tab so each user enters their own email and password.

 

Self-service? Yes.

 

If MFA isn't working on the MyToast app or Sling:

  • The MyToast app uses the same MFA protocol as Toast Web. The fixes above apply.
  • For Sling-specific login issues, see Sling by Toast: Log In.

 

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I need to change the email address on my account

Self-service? Yes for Toast Web/Payroll/Now/Tables/MyToast; partial for xtraCHEF.

 

Toast Web, Toast Now, MyToast, Toast Tables, Toast Payroll:

You can update your own email address if you can log in.

  1. Log in to Toast Web, then select the avatar icon in the upper-right corner and select Profile.
  2. In the Login and security section, update your email address or password.
  3. If you change your email address to one that's already part of an existing Toast account, Toast sends a verification email to the new address. Open the email and select the link to verify.
  4. If you receive a User with this email already exists error, your manager can follow "User with this email already exists" Error in Toast Web.
  5. Select Save.

 

For more, see Log in to Toast: Update Your Account.

 

xtraCHEF by Toast:

Toast cannot change the email address associated with an xtraCHEF user. To update:

  1. Update your email address in Toast Web first (see steps above).
  2. Deactivate the xtraCHEF user profile with the old email address.
  3. Add a new xtraCHEF user with the new email address.

 

If these steps don't work, contact Customer Care.

 

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My POS access code isn't working

What this means: Your POS access code (also called your passcode, PIN, or clock-in number) is the six-to-eight digit code you enter on a Toast POS device to clock in or take orders. It's separate from your Toast Web email and password.

 

Most likely cause: Your manager invited you to create a Toast Web account. Once the invitation is sent, your POS access code is temporarily deactivated until you finish creating your Toast Web account.

 

Self-service? Mostly — POS access code lookup needs your manager.

 

Steps:

  1. Search your inbox, spam, and junk folders for the account invitation email from no-reply@toasttab.com.
  2. Follow the steps to create your Toast Web account.
  3. If issues persist, confirm the device has a network connection.
  4. Clear cache and storage on the POS device.
  5. Restart the device.
  6. If you don't know your POS access code, a manager can look it up: in Toast Web, navigate to Employees > Employee management > Employees and find the code on the Profile tab.
  7. As a last resort, force stop the Toast POS app, clear storage, and restart. If still not working, uninstall and reinstall the Toast POS app.

 

Note: Employees cannot change their own POS access code. Managers can change it from the Profile tab on the employee record.

 

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I can't move past the POS passcode screen

Most likely cause: Job permissions issue.

 

Self-service? No — manager action required.

 

Manager steps in Toast Web:

  1. Navigate to Employees > Employee management > Employees.
  2. Select the edit pencil next to the affected account.
  3. Confirm the employee's jobs include some permissions in 1. POS Access and/or 2. Delivery Access.
  4. Confirm the employee is clocked into the appropriate job.
  5. As a last resort, archive the employee, then unarchive them from the Archived tab. Select the Archive icon (down arrow) next to the account, confirm, then on the Archived tab select the Unarchive icon (up arrow) to restore.

 

Expected outcome: The employee can pass the passcode screen and access the POS functions assigned to their job.

 

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"Your Session Is No Longer Valid" on Toast POS

Self-service? Yes.

 

Steps:

  1. From the passcode (PIN) screen, select the three-dot icon in the upper-right corner.
  2. Select Log out.
  3. Log in again with a valid email address and password.
  4. Enter a valid POS access code on the passcode (PIN) screen.
  5. If your POS access code doesn't work, log out and log back in using a manager or owner account.

 

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"Something Happened When Trying to Contact Toast" on Toast POS

What this means: This error appears on handheld or wired devices when there's a connectivity problem with Toast's cloud.

 

Self-service? Yes — but you'll need an active Toast Web email and password to log back in.

 

Steps:

  1. Before you start, confirm you have an email and password that can log into the Toast POS app — typically the owner's or a manager's credentials. If you do not have these and you log out, you will not be able to use the Toast POS app on this device until valid credentials are entered.
  2. On the passcode or login screen, select the three dots in the upper-right corner and select Log out.
  3. Log back in with the email and password from step 1. Toast will reconnect and resync with the cloud.

 

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"Your Account Has Been Disabled" on Toast POS

What this means: This error refers to the email address and password used to access the Toast POS app, before the POS access code (passcode) screen. It usually appears because that user's profile was archived, which disables their email and password.

 

Self-service? Yes — but you need an active user's credentials.

 

Steps:

  1. Confirm your POS device is online by checking Device Status.
  2. Log out of the Toast POS app.
  3. Log back in with an active user's email and password.

 

If those steps don't resolve it:

  1. Log out of the Toast POS app and do not log back in yet.
  2. Navigate to the Settings menu on the POS device. Force stop the Toast POS app and clear the cache.
  3. Power cycle the POS device.
  4. After the device finishes power-cycling, log into the app again with an active user's email and password.

 

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Before you contact Customer Care

If self-service doesn't resolve your issue, gather this information first. It will speed up your call or chat.

 

  • The exact error message text or a screenshot.
  • What action you were taking when the error appeared.
  • The Toast Web email address you're trying to use.
  • The browser and device you're using (e.g., Chrome on Windows desktop, Safari on iPhone).
  • Whether MFA is involved, and if so, which method (SMS or authenticator app).

 

You can reach Customer Care:

 

  • Chat (24/7): Toast Now (iOS or Android), Toast Central, or Toast Web. See Contact Customer Care.
  • Phone (U.S.): (617) 682-0225, 7 a.m. to 12 a.m. ET.
  • Phone (Canada): +1 343-451-6295.
  • Phone (Ireland): +353 1-913-1083.
  • Phone (U.K.): +44 20-4571-3302.

 

Note: Toast will never contact you to ask for passwords, one-time passcodes, or other sensitive information. If you suspect a scam or fraudulent activity related to your Toast account, contact Customer Care.

 

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Frequently asked questions

What is "unified login"?

Unified login (also called universal login) lets you use the same email address and password for Toast Web and Toast Payroll. If you haven't logged in to either product since 2025, you may need to be re-invited to set it up. Once your manager resends your invite and you select the Log in link, you can set your password using Forgot password?. For more, see Unified Login Experience for Toast Web and Toast Payroll.

 

I'm a new employee — why can't I log in yet?

If your business uses Toast Payroll, new hires receive an email from noreply@toasttab.com with the subject Activate your Toast account or a Toast Payroll welcome email. Use the Create your account link to set your password and complete onboarding. If you can't find the email, search your spam and junk folders, and ask your manager to resend the invite.

 

Why does my login fail even though my password is right?

The most common cause is browser autofill. Saved credentials may be outdated. Type your email and password manually and uncheck any "Remember me" boxes.

 

Can I use a mobile device to log in to Toast Web, Payroll, or xtraCHEF?

Yes, mobile login is supported, but it's harder to troubleshoot. If you're having trouble, switch to a laptop or desktop in Google Chrome. You can also try decreasing the font size on your mobile device.

 

How do I update my email or password?

See Log in to Toast: Update Your Account.

 

How do I set up MFA the first time?

See Set Up Multi-Factor Authentication.

 

How do I get help logging in to the Toast Tables app specifically?

See Get Help With Logging in to the Toast Tables App.

 

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