Get Help: My Printer Isn't Working

Last updated: Mar 25, 2026, 1:47 PM

Learn a few quick troubleshooting steps that can help fix most Toast printer issues.

Printer Troubleshooting

Printing issues can disrupt operations, but common problems can often be resolved through simple troubleshooting. This guide provides comprehensive solutions for printer problems in Toast POS, organized by issue type for easy navigation. Unfortunately, printers can run into issues‌. If you're having trouble printing, or if you are stuck on a "Please reboot printer" error message, here are three troubleshooting steps that solve most printer issues and can be done on the floor. 

Always try these three steps FIRST to troubleshoot your printer:
 

cable icon
  1. Unplug both the power cable and the Ethernet cable from your printer. Wait 30 seconds.
  2. Plug both cables back in and be sure to power your printer on.
  3. Retry printing.

 

If the problem is not resolved, try these quick troubleshooting steps next: 

  • Are you printing from a terminal? If so, make sure Wi-Fi is turned off.
  • Are you printing from a handheld device? If so, make sure you're on the correct Wi-Fi network.
  • Is your receipt printer printing blank slips? If so, make sure you're using the correct paper (see Printer Paper Rolls and Ink Ribbons) and it is installed properly. The printer paper may have been loaded backwards, so try making an adjustment.


Common printer issues:

 

What's Happening With the Printer

Causes

How to Fix

Tickets aren't printing, or are printing to the wrong station

Power outage or disruption of power

or

Loose or broken cable

Unplug both cables from the printer for 30 seconds and plug them back in.

Confirm the issue is cable-related by testing with a cable that you know works.

Blank tickets 

Improper installation of paper

Reinstall your paper (see Printer Paper Rolls and Ink Ribbons)

Recurring issues with a specific printer

Configuration issue in Toast Web

Confirm configuration (see Verify Your Internet Connection)

 

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Print a Test Slip

If your printer is still not printing, it is time to do some more investigating! Let's try printing a test slip.

Printing a test slip provides us with lots of information about your printer! Not only does it confirm your printer is on, your paper has been loaded correctly, and your printer is able to print physically, but it also gives us networking information about how your printer is connected to the internet. 

 

  1. Access the printer setup within Toast POS.
  2. Confirm the connectivity status and attempt a test print.
  3. If issues persist, provide the serial number for further support.



Follow the directions in this Support Center article, Print a Test Slip, and further diagnose why your printer is not printing. 
 

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More Help With Printer Troubleshooting

See an error code on your POS terminal regarding your printer or need more assistance with printer troubleshooting? Click on the printer below to get help.

 

Toast receipt printer


Toast Receipt Printer

Toast kitchen printer

 

Toast Kitchen Printer

Toast label printer


Toast Label Printer

Epson receipt printer

 

Epson Receipt Printer

Epson kitchen printer


Epson Kitchen Printer

Epson label printer

 

Epson Label Printer

 

Check out Toast Education's quick printer troubleshooting video:


 
Video overview of printer troubleshooting steps


Need more help? Start a live chat here with our Customer Support team. Chat is available in Toast Web and Payroll Web (blue support button in bottom right of every page) and the Support tab in the Toast Now app.


For more information on how to contact support view "How to Contact Customer Support" or go to support.toasttab.com.

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