Last updated: Apr 8, 2026, 10:11 AM
Once power has been restored in your restaurant it's understandable to want everything working right away. If some of your hardware isn't working as expected, there are a few troubleshooting steps you can do to ensure your Toast POS system is functioning properly after a power outage.
Confirming your Toast-provided Meraki router is online and functioning is critical to ensuring the rest of your Toast POS system is working as it was before.
Your Toast network MUST be online before troubleshooting any printers or terminals. See Set Up Your Toast Network and Meraki Router for more information.
Begin by locating your Meraki router and confirm it is showing a solid white light.
If you don't see a solid white light this means the Meraki router is not picking up an internet connection from your ISP (internet service provider) modem.
| Light Status | Meraki |
| Solid orange | There is no connectivity |
| Changing colors | Trying to establish internet connectivity |
| Blinking white | Updating firmware and configuration from the Meraki cloud |
| Solid white | The device is online with full internet connectivity |
If the Meraki router is stuck in changing colors or solid orange try unplugging your network devices and plugging them back in.
You can power cycle the ISP (Internet Service Provider) modem and the Meraki by disconnecting the power cable from the device for a minute or two and reconnecting it. Wait for the status light to cycle through rainbow colors (this may take a few minutes), ideally landing on a solid white light.
If your Meraki router is still unable to produce a solid white light, we would recommend contacting your ISP (internet service provider) for additional internet troubleshooting.
Can’t find your Meraki router? Follow these directions in the Support Center article, Verify Your Internet Connection.
After a power outage, it's common for printer functionality to be disrupted. Your Toast network must be online before troubleshooting any printers or terminals.
Once your Toast-provided Meraki router has a solid white light and has successfully recovered from the power outage, it is time to power cycle your printers.
Once you've confirmed your Toast network is online, and all printers have recaptured their own unique IP addresses you may still notice some POS functionality has not fully returned.
Begin by making sure that your Toast terminal is connected via ethernet. Follow the directions in this Support Center article: Verify Your Internet Connection.
If your Toast terminal is connected using Wi-Fi, follow the directions in this Support Center article: Disable Wi-Fi on Hard-Wired Devices.
Yes! Toast hardware can be supported by a battery backup. We don't have any recommended models as our hardware is compatible with any power source using a battery backup.
Follow these directions in this Support Center article: Verify Your Internet Connection.
Check out this Support Center article: Outages and Disruptions: Use Toast During an ISP Outaqe.
You may wish to purchase and start using surge protectors for your Toast hardware. Surge protectors use a specialized circuit that redirects unusual spikes of electricity right into the ground without going through your device and damaging it. Each device should be connected to a surge protector.
Please contact our Customer Care team and mention code #515. This will inform our team of what has already been tried and what steps to take next.